SIYAD DIKA
Seattle,WA
Overview
5
5
years of professional experience
Work History
Security
Commercial Bank of Ethiopia
, Somale
09.2015 - 03.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Security
Koket moyale Hotel
Moyale, Somale
03.2013 - 06.2014
- Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with others to discuss new opportunities.
- Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
- Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed.
- Lock doors and gates of entrances and exits to secure buildings.
Restaurant Customers Service
Koket moyale Hotel
Moyale, Somale
03.2012 - 01.2013
- Greeted customers upon their arrival and managed seating arrangements.
- Processed cash and card payments accurately and efficiently.
- Collaborated with restaurant staff to ensure timely delivery of orders to customers.
- Promptly responded to customer inquiries or complaints in a polite manner.
- Assisted in training new employees on proper customer service techniques.
- Resolved any issues that arose during meal services quickly and effectively.
- Provided friendly, fast, and helpful customer service to all guests.
- Answered questions about menu items and made recommendations when requested.
Education
High School Diploma -
Moyale High School
Moyale07-2012
Skills
- Security
- Money security
- Security strategies
- Emergency security
- Account Security
- Security coordination
- Security checks
- Security optimization
- Security Practices
- Security Reporting
- Security standards
- Guest experiences
- Food presentation
- Kitchen Support
- Food safety knowledge
- Cleaning and sanitizing
- Order Taking
- Table Setting
- Food safety procedures
Timeline
Security
Commercial Bank of Ethiopia
09.2015 - 03.2017
Security
Koket moyale Hotel
03.2013 - 06.2014
Restaurant Customers Service
Koket moyale Hotel
03.2012 - 01.2013
High School Diploma -
Moyale High School
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