Siyan Thong
Medical Assistant
San Antonio,TX
Overview
25
25
years of professional experience
2
2
years of post-secondary education
Summary
Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong ability to communicate clearly and effectively to patients and staff.
Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate.
Education
Cooper High School
Abilene, TX1995
Some College (No Degree) - Nursing
Trident Technical College
Charleston, SCSome College (No Degree) - Nursing
Ecpi University
Charleston, SCNursing
St. Phillips College
San Antonio, TX 08.2024 - Current
Work History
Hostess
Taste Of Thai
Charleston
07.2019 - 01.2025
- Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
- Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
- Answered phones politely and promptly, accurately recording and confirming reservations.
- Helped to plan and execute parties for more than 6 guests, including coordinating menus and preparing tables.
- Answered telephone to provide establishment information and take party reservations.
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
- Notified servers after seating parties in section for prompt service.
- Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Answered customers' questions about hours, seating, current wait time and other information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Answered phone calls to take orders, give information and document reservations.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Took initial drink orders and relayed information to wait or bar staff.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Provided patrons with estimated waiting times during peak service hours.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Opened and closed seating sections according to volume of guests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Seated patrons based on guest preferences and seating availability.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Backed up servers by checking on tables and retrieving items for guests.
- Completed daily side work and opening and closing duties without fail.
Medical Screener
Quest Diagnostics
Novi
03.2019 - 05.2019
- Performed finger sticks and utilized caliberating machine to test blood for iron and protein levels.
Nurse Assistant/Medical Records
Department Of Corrections
Ridgeville
02.2016 - 02.2019
- Collected specimens, monitored vitals and maximized patient comfort.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Used clinical skills to conduct lab draws, assess vital signs, complete glucose evaluations and treat pre-and post-operation patients.
- Used mobility devices and stretcher equipment to carefully and transport patients.
- Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Nurse Assistant
Savannah Grace
Mt. Pleasant
06.2015 - 04.2016
- Assisted over 10 residents, aged 60 to 90 with daily needs, including personal hygiene, dressing and transferring from chairs to bed.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Documented patient intake and dietary requirements and assisted with feeding.
- Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
Nurse Assistant
Interm Health Care
Charleston
06.2015 - 06.2015
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
Nurse Assistant
Windcrest Alzheimers Center
Abilene
08.2014 - 05.2015
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
Nurse Assistant
Hendricks Medical Center
Abilene
05.2013 - 08.2014
- Used mobility devices and wheel chair , stretcher equipment to carefully and transport patients.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Documented patient intake and dietary requirements and assisted with feeding.
- Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
- Provided personal nursing assistance in pre- and post-operative situations.
- Used clinical skills to conduct lab draws, assess vital signs, complete glucose evaluations and treat pre-and post-operation patients.
- Collected specimens, monitored vitals and maximized patient comfort.
- Guaranteed accurate, timely flow of information by maintaining 10 patient charts and updating healthcare team on patient status.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Health Information Clerk
Hendricks Medical Center
Abilene
12.2011 - 05.2013
- Verified and updated account information in company computer system.
- Assisted professionals with different administrative tasks, which included coding and sending information to various departments.
- Worked with EMR system to input, organize and manage more than 100 documents each day.
- Managed electronic health record quality assurance processes by organizing and handling requests for medical records and charts.
- Utilized copying equipment for medical record duplication, answered phones and filed documents.
- Pulled patient records and transferred information to appropriate parties.
- Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
- Entered patient insurance, demographic and health information into software and confirmed records.
- Set up patient charts and documented information in various company softwares.
- Determined and implemented techniques to improve medical records retrieval process.
Medical Assistant
Family Practice
Abilene
01.2006 - 08.2007
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Measured patient peak flows.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
- Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
- Assisted patients in preparation for examinations, assessing and recording vital signs.
- Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
- Sterilized medical instruments as needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
Medical Assistant
ENT Specialists
Abilene
09.2005 - 04.2006
- Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
- Initiated dialysis treatment according to prescribed orders.
- Recorded vital signs and medical history for 10 patients each hour.
- Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.
- Scheduled surgeries by making arrangements with surgical center and verifying times with patients, preparing charts, pre-admission and consent forms.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Completed and submitted clinical documentation in accordance with agency guidelines.
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Maintained clean and organized work area with adequate supplies and reagents.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Requested scripts from doctors and verified insurance and coding.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
- Cleaned and disinfected chairs and equipment according to facility policy.
- Organized charts, documents and supplies to maintain team efficiency.
- Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
- Obtained and recorded patient vital signs; escorted patients to examination rooms and documented medical histories.
- Maintained and calibrated lab instruments and equipment.
Senior Medical Assistant
UT Health San Antonio
San Antonio, TX
03.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Measured patient pulse oximetry.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Completed EKGs and other tests based on patient presentation in office.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Measured patient spirometry.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Implemented care and efficiency improvements to support and enhance office operations.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Hospice Aide
Cumberland County Hospice
Fayetteville
04.2002 - 03.2004
- Provided assistance, which included bathing, grooming and dressing to terminally ill patients.
- Moved patients carefully into different positions to promote better body alignment and ensure comfort.
- Measured vital signs, recorded all data gathered and provided treatment assistance to nurses.
Medical Assistant
Primary Care Clinic
Fayetteville
06.2001 - 01.2002
- Performed routine tests such as urine dip stick, vision and hearing tests.
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
- Administered rapid tests such as strep to help clinical staff assess conditions.
- Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Skills
- Patient skin and nail care
- Charting expertise
- Venipuncture and phlebotomy
- Grooming and bathing assistance
- Medical billing
- Patient feeding
- Patient toileting
- Certified in Basic Life Support (BLS)
- Patient scheduling
- Lab equipment calibration
- Detail-oriented
- Specimens collection and processing
- Understands mobility assistance needs
- Restocking lab supplies
- Able to lift 25-50 pounds
- Stocking supplies
- Proper sterilization techniques
- Regulatory compliance
- Medical records management
- Direct patient care
- Collecting vital signs
- Electronic charting
- Infection control procedures
- Performing patient intakes
- Helping with medication
- Monitoring fluids
- Collecting specimens
- Preparing meals
- Calm and level-headed under duress
Timeline
Nursing
St. Phillips College
08.2024 - Current
Senior Medical Assistant
UT Health San Antonio
03.2024 - Current
Hostess
Taste Of Thai
07.2019 - 01.2025
Medical Screener
Quest Diagnostics
03.2019 - 05.2019
Nurse Assistant/Medical Records
Department Of Corrections
02.2016 - 02.2019
Nurse Assistant
Savannah Grace
06.2015 - 04.2016
Nurse Assistant
Interm Health Care
06.2015 - 06.2015
Nurse Assistant
Windcrest Alzheimers Center
08.2014 - 05.2015
Nurse Assistant
Hendricks Medical Center
05.2013 - 08.2014
Health Information Clerk
Hendricks Medical Center
12.2011 - 05.2013
Medical Assistant
Family Practice
01.2006 - 08.2007
Medical Assistant
ENT Specialists
09.2005 - 04.2006
Hospice Aide
Cumberland County Hospice
04.2002 - 03.2004
Medical Assistant
Primary Care Clinic
06.2001 - 01.2002
Cooper High School
Some College (No Degree) - Nursing
Trident Technical College
Some College (No Degree) - Nursing
Ecpi University