Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Siyanna Telfair

Eastman,GA

Summary

Adept at navigating high-stress situations, my tenure as a Customer Service Representative at doing volunteer work showcases a unique blend of empathy and efficiency. With a focus on resolving customer complaints to boost loyalty and employing critical thinking for effective problem-solving, my skills in active listening and data entry have significantly enhanced client retention and satisfaction.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Customer Service role.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Volunteer Work
01.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

No Degree - Nursing

Dodge County High School
Eastman, GA
05-2028

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Volunteer Work
01.2024 - Current

No Degree - Nursing

Dodge County High School
Siyanna Telfair