Sizakele Chaplin
East Orange,NJ
Summary
Versatile and results-driven professional with extensive experience at Liberty Tax Service and in IT consultancy for healthcare. Excelled in regulatory compliance and client relationship management, enhancing operational efficiency and financial accuracy. Demonstrated expertise in Epic Care System and exceptional team leadership, significantly improving service delivery and client satisfaction.
Overview
7
7
years of professional experience
Work History
Tax Office Manager
Liberty Tax Service
East Orange, NJ
12.2024 - Current
- Managed daily office operations, ensuring a smooth workflow during peak tax season.
- Supervised staff, delegated tasks, and provided training on tax software and office procedures.
- Coordinated client appointments, maintained confidential financial records, and ensured compliance with tax regulations.
- Oversaw accounts payable, receivable, invoicing, and bank reconciliations to maintain accurate financial records.
- Implemented process improvements to enhance efficiency in document management and client communications.
- Acted as the primary liaison between tax professionals, clients, and external agencies to streamline operations.
- Ensured timely filing of tax documents by maintaining organized systems for deadlines and compliance requirements.
Helpdesk Officer
NTT Data
Remote
04.2024 - 11.2024
- Provided first-level technical support, troubleshooting hardware, software, and network issues for end users.
- Managed and resolved IT service requests via phone, email, and ticketing systems, ensuring timely issue resolution.
- Assisted with software installations, updates, and system configurations to maintain operational efficiency.
- Diagnosed and resolved connectivity issues, improving network reliability for remote and on-site employees.
- Maintained detailed documentation of technical issues and solutions to enhance the knowledge base.
- Worked with IT teams to resolve intricate technical challenges efficiently.
- Provided user training on IT best practices, security protocols, and company-specific applications.
IT Consultant
Various Clinics & Hospitals
Remote
11.2017 - 03.2023
- Provided technical support and troubleshooting for clinic staff, ensuring minimal downtime in daily operations.
- Ensured compliance with HIPAA regulations by implementing security protocols and staff training on data privacy.
- Managed network infrastructure, including servers, routers, and workstations, to optimize clinic performance.
- Conducted software updates, system backups, and cybersecurity measures to protect sensitive patient data.
- Assisted in selecting and integrating new healthcare technologies to enhance patient care and administrative efficiency.
- Provided training and guidance to medical and administrative staff on IT systems and best practices.
Education
MBA - Business Leadership
University of South Africa
South Africa12-2015
Public Management -
University of South Africa
South Africa12-2011
Associate of Science - Environmental Health
Mangosuthu University of Technology
South Africa12-2002
Skills
- Epic Care System
- Windows XP/Vista 7
- Computer skills including Microsoft Office, Internet and Email
- Proficiency in providing IT solutions in the healthcare field
- Skilled at identifying technical errors and troubleshooting
- Excellent time management skills
- Tax preparation
- Regulatory compliance
- Document management
- Client relationship management
- Financial reporting
- Team leadership
References
References available upon request.
Timeline
Tax Office Manager
Liberty Tax Service
12.2024 - Current
Helpdesk Officer
NTT Data
04.2024 - 11.2024
IT Consultant
Various Clinics & Hospitals
11.2017 - 03.2023
MBA - Business Leadership
University of South Africa
Public Management -
University of South Africa
Associate of Science - Environmental Health
Mangosuthu University of Technology
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