Skigh Conner

• Coordinated patient referrals between primary care and specialty services.
• Managed appointment scheduling for multiple healthcare providers.
• Communicated with patients regarding referral processes and expectations.

Added ICD CODES with start dates and end dates to each referral. Afterwards added referring provider and directed the referral to expected office.

• Reviewed insurance information to verify coverage for specialty services.
• Educated patients on available health resources and support programs.
• Scheduled patients according to availability, urgency and insurance authorization guidelines.
• Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
• Reviewed demographic, clinical and insurance information before sending to referred specialists.
• Answered questions and resolved concerns raised by both patients and specialists.
• Coordinated with external agencies to ensure timely processing of referrals.
• Communicated regularly with patients regarding their care plans following a referral.
• Adhered to HIPAA regulations when handling confidential patient information.
• Monitored patient progress throughout the referral process.
• Advised staff on appropriate protocols when making a referral.
• Managed daily patient referrals daily through multi-line telephone system.
• Participated in regular meetings to discuss referral strategies, network expansion, and program performance metrics.
• Compiled, recorded, or coded data from referrals or surveys using computer or specified form.

• Managed patient check-ins and registrations efficiently at urgent care facility.
• Coordinated appointment scheduling for patients and providers seamlessly.
• Assisted patients with insurance verification and eligibility inquiries promptly.
• Provided information on services, procedures, and health resources to patients.
• Handled patient inquiries via phone and in-person with professionalism.
• Maintained medical records and ensured compliance with privacy regulations diligently.
• Collaborated with clinical staff to enhance patient flow and satisfaction effectively.
• Trained new staff on patient service processes and best practices comprehensively.
• Answered incoming calls in a professional manner.
• Verified insurance information, collected payments, and scheduled appointments.
• Adhered to HIPAA regulations when handling confidential patient information.
• Assisted with scheduling follow-up appointments according to provider availability.
• Inputted patient demographic data into electronic health record system.
• Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
• Registered patients by verifying records to update computer system and patient charts.
• Trained as a medical assistant to help with drug screenings, physicals, and assisting doctors needs.

• Coordinated with healthcare providers to ensure seamless patient care.
• Assisted patients with insurance verification and billing inquiries.
• Educated patients on hospital services and procedures effectively.
• Maintained accurate patient records and updated information as needed.
• Addressed patient concerns promptly to ensure satisfaction.
• Utilized electronic health record systems for data entry and retrieval.
• Assisted healthcare providers in managing patient care by coordinating appointments, referrals, laboratory tests, and medical records.
• Answered incoming calls from patients and other healthcare professionals to answer questions or provide information.
• Greeted patients upon arrival and maintained a clean reception area for visitors.