Skipton A. McPhee III
Jacksonville,FL
Summary
Dynamic customer service professional with over 8 years of experience managing high-volume interactions in fast-paced environments. Expertise in resolving concerns, de-escalating challenging situations, and consistently delivering exceptional customer experiences. Proven ability to communicate effectively while multitasking and managing time efficiently, with a strong aptitude for quickly adapting to new systems and processes. Committed to fostering positive relationships and enhancing customer satisfaction through proactive problem-solving and a results-oriented approach.
Overview
11
11
years of professional experience
Work History
Bartender / Server
Choctaw Casino
01.2023 - Current
- Handle high-volume customer interactions while maintaining professionalism and efficiency
- Resolve customer concerns and complaints quickly to ensure satisfaction
- Process transactions accurately and manage multiple tasks simultaneously
- Build rapport with customers, creating a positive experience
Server
Golden Corral
01.2021 - 01.2023
- Managed multiple customer interactions at once in a fast-paced setting
- Addressed and resolved guest issues with patience and professionalism
- Maintained accuracy and attention to detail under pressure
Expediter (Expo)
Luby’s
01.2017 - 01.2020
- Coordinated communication between teams to ensure accurate and timely service
- Identified and resolved order issues before reaching customers
- Maintained workflow efficiency in high-demand situations
Crew Member
Aeropostale
01.2016 - 01.2017
- Assisted customers with purchases and handled transactions
- Maintained organization and supported team operations
- Delivered friendly, helpful service in a retail environment
Crew Member
Little Caesars
01.2015 - 01.2016
- Provided fast and accurate service in a high-volume environment
- Handled customer orders and maintained service standards
- Worked efficiently as part of a team
Education
Graduated/Diploma -
Excel High School
Skills
- Customer service expertise
- Conflict resolution
- Effective multitasking
- Data entry accuracy
- Effective communication
- Effective time management
- Analytical problem solving
Additional Qualifications
- Comfortable handling fast-paced workflows
- Quick learner with new systems and software
- Strong ability to stay calm under pressure and handle difficult customers
Timeline
Bartender / Server
Choctaw Casino
01.2023 - Current
Server
Golden Corral
01.2021 - 01.2023
Expediter (Expo)
Luby’s
01.2017 - 01.2020
Crew Member
Aeropostale
01.2016 - 01.2017
Crew Member
Little Caesars
01.2015 - 01.2016
Graduated/Diploma -
Excel High School