Summary
Overview
Work History
Education
Skills
Timeline
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Skiye Arnold

Kingston,WA

Summary

Dedicated customer service expert with over 5 years of experience in resolving issues, enhancing customer satisfaction, and fostering a welcoming environment. Proven ability to handle diverse customer needs with compassion and efficiency, consistently delivering top-notch service and support.

Overview

8
8
years of professional experience

Work History

Marine Service Ambassador

Kitsap Transit
04.2023 - Current
  • Greeted and assisted over 100 passengers each day, providing information about schedules, routes, and safety procedures.
  • Addressed and resolved customer inquiries and concerns, ensuring a positive passenger experience.
  • Supported crew during boarding and disembarkation, maintaining order and efficiency.
  • Assisted with ticketing and fare collection, ensuring accurate and timely transactions.
  • Promoted adherence to safety protocols to ensure passenger safety and compliance.

Security Officer

Star Security Services
12.2022 - 03.2023


  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.

Receptionist

Watson Furniture Group
01.2022 - 09.2022
  • Warmly welcomed and assisted visitors and customers, delivering professional and friendly service.
  • Efficiently addressed and resolved inquiries from 50 callers each day, providing accurate and helpful information.
  • Successfully juggled multiple tasks, consistently meeting time-sensitive deadlines with precision.
  • Communicated effectively with dozens of clients via email, telephone, and postal mail, ensuring clear and timely correspondence.
  • Promptly answered and routed incoming calls, ensuring they reached the appropriate departments or personnel.
  • Managed mail correspondence efficiently, sorting, receiving, and distributing it accurately between departments and staff.

YN

Navy
09.2017 - 05.2021
  • Developed comprehensive spreadsheets using Microsoft Excel to accurately track and resolve financial discrepancies for over 167 crew members.
  • Delivered exceptional customer service by actively listening to concerns and providing thorough, knowledgeable responses to questions.
  • Led monthly strategic meetings with the Commanding Officer, Executive Officer, and Department Heads to devise and implement career advancement plans for over 200 crew members.
  • Trained peers and subordinates in the effective and proper use of sensitive equipment, significantly enhancing crew efficiency and productivity.
  • Provided detailed customer service to crew members, successfully processing $35,000 in travel claims and $45,000 in travel vouchers.
  • Designed and implemented an innovative scheduling format, which continues to be utilized as a standard at the Command.

Sandwich Artist

SUBWAY®Restaurants
03.2016 - 09.2017
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Communicated menu item information and offered suggestions to promote featured products.
  • Efficiently prepared sandwiches and other menu items for guests.

Education

High School Diploma -

Billy Ryan High
Denton, TX
05.2016

Skills

  • Customer Service
  • Interpersonal Communication
  • Supervision
  • Flexible & Adaptable
  • Leadership
  • Multitasking abilities
  • Project Management

Timeline

Marine Service Ambassador

Kitsap Transit
04.2023 - Current

Security Officer

Star Security Services
12.2022 - 03.2023

Receptionist

Watson Furniture Group
01.2022 - 09.2022

YN

Navy
09.2017 - 05.2021

Sandwich Artist

SUBWAY®Restaurants
03.2016 - 09.2017

High School Diploma -

Billy Ryan High

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Skiye Arnold