Sara McDonald-Severn
Denver
Summary
Client experience professional specializing in curated service, premium guest engagement, and elevated experiences. Proven ability to drive significant upsell performance and cultivate long-term relationships with affluent clientele in high-energy, nightlife-driven environments. Recognized for composure under pressure, intuitive guest reading, and delivering elevated service that consistently exceeds expectations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Experience Specialist
Diamond Cabaret
Denver, CO
12.2021 - Current
- Delivered memorable, personalized service to affluent and high-net-worth clientele, cultivating relationships with VIP guests over a 4-year period
- Consistently achieved ~80% upsell success rate, increasing client spend by 100%+ over baseline purchases
- Closed high-ticket transactions in a fast-paced, high-energy environment
- Managed large parties and curated tailored guest experiences to maximize satisfaction and spend
Founder
Perlisse Caviar Catering
Denver, CO
03.2026 - Current
- Founded a premium caviar catering brand focused on exclusive clientele and luxury event experiences
- Sourced high-quality suppliers and established vendor relationships
- Develop and execute client acquisition strategies, targeting affluent clientele and event-based opportunities
- Building client pipeline through outreach and strategic events
- Coordinate all operational elements including sourcing, logistics, and event execution with attention to detail and service excellence
Server
Twin Peaks
Scottsdale, AZ
03.2018 - 03.2019
- Delivered high-volume, guest-focused service in a fast-paced environment
- Contributed to ~20% increase in average tips through enhanced customer engagement
- Developed upselling and multi-table management skills
- Maintained composure and service quality during peak hours
Promotional Model
Harley-Davidson
Scottsdale, AZ
09.2017 - 03.2019
- Represented brand in high-visibility promotional environments
- Engaged customers to enhance brand perception and product interest
- Strengthened communication and presentation skills
Education
Business Management
Northern Arizona University
Flagstaff, AZ05.2023
Skills
- Luxury Guest Experience
- Upselling & Revenue Growth
- VIP Relationship Management
- Fine Dining & Beverage Knowledge
- High-Volume Service
- Sales Psychology
- Client Retention
- Event & Hospitality Service
- Detail-Oriented Execution
- Composure Under Pressure
- Personality-Driven Service
- Brand Representation
Certification
- Food Handler Certification (In Progress)
- ServSafe Food Protection Manager Certification
Timeline
Founder
Perlisse Caviar Catering
03.2026 - Current
Client Experience Specialist
Diamond Cabaret
12.2021 - Current
Server
Twin Peaks
03.2018 - 03.2019
Promotional Model
Harley-Davidson
09.2017 - 03.2019
Business Management
Northern Arizona University