GABRIELLA STEINER
Washington,UT
Summary
Seasoned hospitality leader with a strong foundation in luxury hotel operations and extensive experience managing business operations in high-touch, client-focused environments. Recognized for delivering exceptional service standards, building loyal client relationships, and leading operations with precision and professionalism.
Overview
1
1
Language
28
28
years of professional experience
Work History
Operations & Client Relations Manager
Raider Incorporated
Van Nuys, CA
01.2007 - Current
- Oversaw daily operations to enhance customer satisfaction and retention
- Managed accounts payable/receivable and tracked financial performance
- Led customer service strategy and addressed client concerns effectively
- Manage accounts payable/receivable and financial tracking
- Coordinate marketing and advertising initiatives
- (Mercedes Service Center)
Real Estate Consultant
Moonrise Properties Inc
Encino, CA
01.2014 - 01.2021
- Managed full-cycle real estate transactions, ensuring client satisfaction and successful closings
- Developed strong client relationships
- Negotiated contracts and guided pricing strategies, aligning client needs with market conditions for optimal outcomes
Realtor – Luxury Division
Dilbeck Real Estate
Sherman Oaks, CA
01.2007 - 01.2014
- Represented high-end buyers and sellers in securing optimal property transactions
- Delivered concierge-level service that enhanced client satisfaction and loyalty
- Facilitated negotiations with clients
Director of Rooms
The Jefferson Hotel - KOR Hotel Group
Washington, DC
01.2005 - 01.2007
- Directed Rooms Division operations, enhancing guest experience through efficient Front Office and Housekeeping management
- Oversaw daily operations of 100 luxury guest rooms hotel, ensuring exceptional service delivery and guest satisfaction.
- Managed guest relations and implemented service recovery strategies, ensuring high levels of guest satisfaction
- Led teams to maintain luxury service standards, fostering a culture of excellence and attention to detail
- Developed and implemented strategic initiatives to enhance room occupancy and revenue growth.
- Managed budgetary planning and forecasting, optimizing financial performance in room operations.
- Trained and mentored departmental staff, fostering a culture of excellence and continuous improvement.
- Collaborated with housekeeping and maintenance teams to uphold quality standards across all rooms.
- Established strong relationships with vendors to ensure timely supply of necessary materials and services.
- Coordinated special events on-property such as weddings or conferences, ensuring flawless execution from initial planning stages to post-event follow-up.
- Spearheaded renovation projects that modernized facilities while preserving the property''s unique character.
Front Office Manager
The Chamberlain Hotel - KOR Hotel Group
West Hollywood, CA
01.2002 - 01.2004
- Oversaw all front office operations of 115-room luxury hotel
- Trained and mentored staff on customer service best practices, enhancing guest experience and operational efficiency.
- Collaborated with departments to plan successful events
- Assisted and oversaw the transition of the hotel to a luxury brand and coordinated with all aspects of the construction and rebranding.
Assistant Front Office Manager
Avalon Hotel - KOR Hotel Group
Beverly Hills, CA
01.2000 - 01.2002
- Streamlined front office operations to enhance guest experiences and deliver VIP services.
- Led staff training initiatives to enhance customer service skills and operational efficiency.
- Facilitated front office operations and provided VIP services.
- Collaborated with sales departments to support high-profile venue operations.
Reservations Manager
Westlake Village Inn
Westlake Village, CA
01.1999 - 01.2000
- Collaborated with sales and banquet departments to streamline event reservations for luxury 156-room, 14-acre property.
- Analyzed reservation data to identify trends and improve occupancy rates.
- Managed reservations system to ensure optimal guest accommodations and elevate customer satisfaction.
- Cultivated client relationships, fostering loyalty and increasing opportunities for repeat business.
- Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Assisted front office staff in managing walk-ins or last-minute changes during peak periods, maintaining smooth operations and guest satisfaction levels.
Education
Associate of Science - Graphic Design
California State University Northridge
Northridge, CA05-1995
Bachelor of Hospitality And Tourism Management - Hospitality Management
American College of Hotel Management
North Hollywood06-1999
Skills
- Operations management
- Financial Oversight
- Rooms Division Leadership
- Luxury Guest Experience
- Customer Retention
- Client Relationship Management
- Client retention
- Cross-Department Collaboration
- Operational Efficiency
- Team Leadership
- Team Development
- Microsoft Office Suite
Personal Information
Title: DIRECTOR OF ROOMS | LUXURY HOSPITALITY EXECUTIVE
Languages
Hungarian
Native or Bilingual
Timeline
Real Estate Consultant
Moonrise Properties Inc
01.2014 - 01.2021
Operations & Client Relations Manager
Raider Incorporated
01.2007 - Current
Realtor – Luxury Division
Dilbeck Real Estate
01.2007 - 01.2014
Director of Rooms
The Jefferson Hotel - KOR Hotel Group
01.2005 - 01.2007
Front Office Manager
The Chamberlain Hotel - KOR Hotel Group
01.2002 - 01.2004
Assistant Front Office Manager
Avalon Hotel - KOR Hotel Group
01.2000 - 01.2002
Reservations Manager
Westlake Village Inn
01.1999 - 01.2000
Associate of Science - Graphic Design
California State University Northridge
Bachelor of Hospitality And Tourism Management - Hospitality Management
American College of Hotel Management