Skkyla Lynn
Baltimore,MD
Summary
Dedicated and professional with extensive experience leading dispatching activities and utilizing team management and complex problem-solving skills. Excels at juggling multiple tasks, efficiently scheduling deliveries, optimizing routes, and prioritizing jobs. Practices a proactive and goal-oriented approach to opening, delegating, and closing tickets, ensuring speed and accuracy in all work. Possesses excellent time management and problem-solving skills. Known for reliability and adaptability with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to the growth of the organization. Brings versatile skills in project management, problem-solving, and collaboration as an asset to any team. Offers a fresh perspective and a strong commitment to quality and success. Recognized for delivering effective solutions through adaptability and a proactive approach.
Overview
15
15
years of professional experience
Work History
Plumbing Apprentice
Roto Rooter Plumbing
Elkridge, MD
08.2024 - Current
- Gained valuable experience through hands-on training under the guidance of skilled master plumbers.
- Listened to instructions from journeyman plumber, gaining valuable onsite job training.
- Performed basic and semi-skilled work under supervision and instruction from lead plumber.
- Removed old sinks, toilets, and pipes in preparation for installation of new fixtures.
- Unclogged sinks and toilets for customers using tools and drain cleaners.
- Followed safety practices with tools and general behaviors to prevent accidents and safeguard equipment.
- Developed strong customer service skills by addressing client concerns regarding project timelines and costs.
- Prevented potential leaks by meticulously testing newly installed lines before finalizing the installation process.
Dispatcher
RoLynn LLC
Baltimore, MD
03.2022 - Current
- Find loads for truckers based on the destination
- Make sure they are meeting DOT requirements
- Keep them updated on any paperwork and maintenance.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Verified driver credentials prior to assigning them a route or task.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Provided timely updates to customers regarding their orders or requests.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
Mail Carrier
United States Postal Service
Ellicott City, MD
03.2019 - Current
- Delivered packages and letters to residential customers.
- Organized parcels into appropriate size containers for transport.
- Checked incoming mail for proper postage and correct names and addresses.
- Collected signatures from recipients of registered mail items.
- Provided assistance in sorting large volumes of mail at post office facility.
- Operated a vehicle in accordance with safety regulations.
- Provided friendly customer service at all times while delivering mail.
- Performed regular maintenance checks on assigned vehicle.
- Informed customers of package arrival or delays when necessary.
- Conducted regular check-ins with supervisors throughout the day.
- Reported any damaged or missing mail items to supervisor immediately.
- Sorted mail to be delivered according to route and customer address.
- Delivered mail to residents and business within assigned area.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Assisted customers by lifting heavy packages and placing parcels by front door or garage.
- Scanned labels on letters or parcels to confirm receipt.
- Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
- Kept up-to-date knowledge of postal rates, regulations, and procedures.
Nursing Assistant
FutureCare
Baltimore, MD
02.2015 - 03.2019
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
- Provided assistance to medical staff during tests, treatments and emergency procedures.
- Provided emotional support to family members during difficult times.
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Maintained sanitary conditions by providing immediate wound care and dressing changes.
- Recorded patient conditions and vital signs before and after medical operations.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
- Implemented fall prevention techniques as specified in plan of care.
- Turned and repositioned bedridden patients to prevent bedsores.
Cash Office Clerk /Customer Service
Shoppers Food
Baltimore, MD
11.2009 - 03.2019
- Resolved customer complaints in an efficient manner while maintaining professionalism.
- Assisted customers with inquiries related to payment methods accepted by the store.
- Counted and verified currency, coins and checks received during shift.
- Received and processed payments from customers in the form of cash, checks, credit cards and money orders.
- Verified customer information prior to processing payments for security purposes.
- Demonstrated ability to work independently or in a team environment.
- Responsible for handling large sums of money safely at all times.
- Maintained a clean and organized workspace according to company standards.
- Issued refunds and change due to customers accurately and timely.
- Reported any suspicious activity or theft immediately to management team.
- Balanced daily cash register totals to ensure accuracy of transactions.
- Processed cash advances for employees within established guidelines.
- Performed bookkeeping and accounting consulting services.
Nursing Assistant
Manor Care
Baltimore, MD
07.2013 - 01.2015
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Provided emotional support to family members during difficult times.
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
Education
Nursing -
Baltimore City Community College
Baltimore, MD01.2015
Nursing -
Coppin State University
Baltimore, MD12.2011
High School Diploma -
Paul Laurence Dunbar High School
Baltimore, MD06.2009
Skills
- CUSTOMER SERVICE
- RECEPTIONIST
- RETAIL SALES
- ACCOUNTING
- Plumbing
- Superior level of accuracy
- Customer service
- People skills
- Patience
- Diligence
- Excellent mental math skills
- Processed utility bills and wire transfers
- Thoroughness
- Contributes to team effort
- Attentiveness
- Time management skills
- Dispatch software
- Schedule Management
- Data Entry
- Route Planning
- Schedule Coordination
- Delivery procedures
- Coordinating urgent deliveries
- Critical thinker
- Self Motivation
- Typing Speed
- Goal-Oriented
- Phone Etiquette
- Written Communication
- Multitasking
Timeline
Plumbing Apprentice
Roto Rooter Plumbing
08.2024 - Current
Dispatcher
RoLynn LLC
03.2022 - Current
Mail Carrier
United States Postal Service
03.2019 - Current
Nursing Assistant
FutureCare
02.2015 - 03.2019
Nursing Assistant
Manor Care
07.2013 - 01.2015
Cash Office Clerk /Customer Service
Shoppers Food
11.2009 - 03.2019
Nursing -
Baltimore City Community College
Nursing -
Coppin State University
High School Diploma -
Paul Laurence Dunbar High School