Sky Haven
Phoenix,AZ
Summary
As an energetic and inviting individual, I like to bring flexibility and forward-thinking to any workplace I am part of. With my customer service knowledge and experience, I'm adept at navigating any scenario I may encounter. My background as an instructor and years of working in the service industry have sharpened my ability to multitask and communicate in efficient but polite ways.
Overview
12
12
years of professional experience
Work History
Wildlife Educator
Wildology AZ LLC
07.2016 - Current
- Coordinated and taught educational outdoor workshops for students K-8.
- Helped manage fundraising events, organized and developed science based hands-on activities.
- Performed and maintained data entry, marketed and promoted programs on social media network.
Server/Bartender
The Haymaker
08.2024 - 05.2025
- Handled at its smallest, a 6 to 10 table section.
- As bartender would work a 15 seat bar top solo.
- Proactively prepped and restocked to stay ahead throughout the day.
- Kept bar moving as a viable option for overflow seating on busy nights.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone as first point of contact for incoming guests.
Wildlife Educator
Butterfly Wonderland
01.2024 - 07.2024
- Guided groups of up to 180, reaching around 1,500 to 2,000 daily on guided tours.
- Developed engaging and informative scripts, guiding tour members through attractions. Educating them on nearby wildlife and habitats.
- Helped to manage large birthday parties, school field trips and senior groups.
- Worked large events and company marketing.
- Helped to clean the animal and insect enclosures as well as everything needed and in the path of the tours.
- Established positive relationships with tour members through fun and engaging conversation.
Server
Volanti
05.2023 - 12.2023
- Served fine wine and delivered a great fine dining experience to guests.
- Helped to organize helicopter tour dinners and banquets.
- Worked as fill in bartender at a 15 seat patio bar.
- Proactively restocked and prepped through the day.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server/Hostess/Barista/Bartender/Banquet assistant
The Wigwam Resort
07.2021 - 11.2022
- Responsible for making sure guests are seated at proper tables.
- Directing guests to desired areas of the resort, setting up for banquets and managing large parties of guests.
- Delivering food to rooms in a quick and successful manner.
- Working behind the bar in early mornings serving coffee and making cocktails as well as serving poolside during summer.
Server
Texas Roadhouse
05.2019 - 01.2020
- Worked closely with other employees to provide exceptional customer service.
- Explained various menu items in depth and how the food is prepared.
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently.
Dance instructor/Choreographer/Custodial staff
Steppin’ Out Performing Arts
01.2014 - 01.2020
- Lead instructor teaching hip hop, tap, ballet, jazz and musical theater for kids ages 3-18.
- Classroom management and overall management.
- Daily demonstrations of choreography.
- Helping to manage and make props for big productions.
- Keeping entire studio clean and sanitary.
Education
Degree -
Estrella Mountain Community College
04.2025
Skills
- Effective interpersonal communication
- Good at handling high-pressure situations
- Strong attention to detail
- Dedicated
- Innovative problem-solving
- Proactively identifying guest needs
Timeline
Server/Bartender
The Haymaker
08.2024 - 05.2025
Wildlife Educator
Butterfly Wonderland
01.2024 - 07.2024
Server
Volanti
05.2023 - 12.2023
Server/Hostess/Barista/Bartender/Banquet assistant
The Wigwam Resort
07.2021 - 11.2022
Server
Texas Roadhouse
05.2019 - 01.2020
Wildlife Educator
Wildology AZ LLC
07.2016 - Current
Dance instructor/Choreographer/Custodial staff
Steppin’ Out Performing Arts
01.2014 - 01.2020
Degree -
Estrella Mountain Community College