Summary
Overview
Work History
Education
References
Timeline
Generic

Sky Orsua

Lompoc,CA

Summary

Friendly, enthusiastic and reliable job seeker takes pride in providing unmatched customer service and creating memorable experiences for customers and fellow team members.. Skilled in anticipating customer/team member needs, addressing complaints and resolving issues in timely manner. Maintains excellent workplace focus and positive attitude in stressful situations and high-volume environments. My personal goal is to contribute to my savings so I can fund going to college to major in business.

Overview

5
5
years of professional experience

Work History

Cashier/Waitress

Mi Amore Pizza & Pasta
04.2019 - 09.2023
  • Supervised server staff and simultaneously served personal section of tables.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Used POS system to enter orders, process payments and issue receipts.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.

Budtender/Manager

Coastal Dispensary/Perfect Union
04.2021 - 02.2022
  • Utilizied industry expertise, customer service skills and analytical nature to conduct sales, resolve customer concerns and promote/maintain loyalty.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Counted & balanced large quantities of money in store safe at the start and end of each shift.

Courtesy Clerk/Meat Clerk

New Frontiers Natural Marketplace
06.2018 - 11.2018
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Assisted customers with large purchases by carrying items to vehicles.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.
  • Rotated products to sell before expiration dates, prevent waste and keep food safety in check.
  • Gained knowledge of different meats to answer customer questions and suggest best cuts for various dishes.
  • Cut meats to customer specifications and answered questions about specialty products.
  • Used proper sanitation and food safety techniques to prevent food contamination and illness.
  • Maintained meat slicer, wrapping machine and other equipment to prevent breakdowns and delays.

Education

High School Diploma -

Lompoc High School
Lompoc, CA

References

  • Stacy Smith - Owner of Mi Amore Pizza & Pasta: +1 (805)735-3316
  • Rudy Martinez - General Manager of Mi Amore Pizza & Pasta: +1 (805)735-3316
  • Lex Contreras - General Manager of Coastal Dispensary/Perfect Union: +1 (805)920-8551

Timeline

Budtender/Manager

Coastal Dispensary/Perfect Union
04.2021 - 02.2022

Cashier/Waitress

Mi Amore Pizza & Pasta
04.2019 - 09.2023

Courtesy Clerk/Meat Clerk

New Frontiers Natural Marketplace
06.2018 - 11.2018

High School Diploma -

Lompoc High School

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Sky Orsua