Sky Otero
Rockaway,NY
Summary
Seasoned administrative professional with transferrable skills to any org Energetic professional equipped to handle demanding workloads covering regular and special events programming. Works smoothly at all levels to meet goals independently or collaboratively as a team.
Overview
18
18
years of professional experience
Work History
Program Coordinator
Henry Street Settlement
New York, NY
08.2022 - Current
- Ensured seamless coordination between case management and Henry Street Settlement Meals on Wheels program.
- Maintained, organized and updated client lists, database, and route sheets.
- Successfully oversaw the daily operations and provided clear instructions to a team of 20 delivery staff.
- Managed meal information communication with case management agency; addressing complaints, logging them, and reporting clients absent for wellness checks.
- Scheduled maintenance for company vehicles, optimizing their performance and reliability.
- Collaborated with caterer to address and resolve any issues related to meal orders.
- - Demonstrated proficiency in vehicle fleet management by coordinating with a mechanic to ensure the upkeep of 8 vehicles.
- Contributed to special project initiatives under program director's guidance.
Program Assistant
Henry Street Settlement
New York, NY
08.2018 - 08.2022
- Oversaw the management of an extensive online database for over 1600 clients at NYC Aging.
- Oversaw the documentation and tracking of total meals provided to clients each month.
- Supported the Assistant Program Director with miscellaneous duties and responsibilities
- Provided support during vehicle emergencies on demand.
Driver
Henry Street Settlement
NY, NY
11.2006 - 08.2018
- Provided meal delivery services to senior citizens who are homebound
- Maintained constant communication with clients on a daily basis
- Worked in conjunction with colleagues to achieve task completion
- Ensured precise counting and timely submission of cash, checks, and other forms of contributions.
- Successfully completed deliveries within specified timeframes
- Ensured customer satisfaction by consistently delivering excellent service and notifying supervisors and assigned dispatchers regarding late shipments, damaged goods, or missing merchandise.
- Sustained a high level of cleanliness for both the interior and exterior of the vehicle while diligently maintaining detailed logs.
Education
Seward Park High School Annex
New York, NY06.1996
Skills
- Process Improvements
- Needs analysis
- Office Administration
- Strategic Planning
- Report Generation
- Vendor Relationship Management
- Effective customer communication
- Supervisor Communication
Timeline
Program Coordinator
Henry Street Settlement
08.2022 - Current
Program Assistant
Henry Street Settlement
08.2018 - 08.2022
Driver
Henry Street Settlement
11.2006 - 08.2018
Seward Park High School Annex
Similar Profiles
Beverly AtkinsonBeverly Atkinson
Night / On Call Administrator at Henry Street Settlement – Urban Family CenterNight / On Call Administrator at Henry Street Settlement – Urban Family Center
Keviette MeighanKeviette Meighan
Preschool Lead Teacher at Henry Street SettlementPreschool Lead Teacher at Henry Street Settlement
Deja Clarke, LMSWDeja Clarke, LMSW
Client Care Coordinator at Henry Street SettlementClient Care Coordinator at Henry Street Settlement