Summary
Overview
Work History
Education
Skills
Timeline
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Sky Ramirez

Fort Myers,FL

Summary

Dynamic Principal CSM with a proven track record at Deel, orchestrating strategic partnerships and driving over $1M in expansion revenue. Expert in customer relationship management and training, I've significantly enhanced client satisfaction and platform adoption. Achieved a 98% renewal rate, showcasing exceptional decision-making and conflict resolution skills.

Overview

7
7
years of professional experience

Work History

Principal CSM

Deel
01.2022 - Current
  • Led strategic partnerships with 25+ enterprise accounts, driving over $1M in expansion revenue through proactive engagement and value-based relationship management.
  • Architected and implemented scalable customer onboarding frameworks, significantly reducing time-to-value for enterprise clients.
  • Developed comprehensive success plans aligned with customers' global expansion objectives, resulting in increased platform adoption and customer satisfaction.
  • Orchestrated high-touch engagement strategies for blue-chip clients, ensuring the successful deployment of Deel's global employment solutions.

Senior Customer Success Manager, Enterprise

Paycor
10.2020 - 01.2022
  • Forged trusted advisor relationships with C-level executives at Fortune 500 companies, resulting in $1.5 million in upsell opportunities. Managed a portfolio of 20 to 25 clients, with a total ARR of $9.3 million.
  • Proactively identified potential churn risks for three key accounts, implementing retention plans that saved $2 million in annual revenue.
  • Increased customer product adoption through targeted training programs and value-based consultations.
  • Championed customer feedback to the Product, Support, and UX teams, leading to the launch of two customer-requested features.

SBS Channels - Customer Success

ADP
10.2017 - 10.2020
  • Navigated complex internal structures for 40+ major clients, uncovering hidden cost-saving opportunities.
  • Mapped key decision-makers across HR, IT, Operations, and Finance, leading to an improvement in contract renewal negotiations.
  • Leveraged in-depth contract knowledge to secure a 98% client renewal rate within my portfolio.
  • Delivered impactful ROI presentations at Executive Business Reviews, driving strategic client partnerships. Resulted in over $600K in new business and upsell.

Education

Bachelor of Arts - Entrepreneurship

Florida Gulf Coast University
Fort Myers, FL
08-2020

Skills

  • Client-Centric Approach
  • Training and coaching
  • Effective workflow management
  • Escalation handling
  • Decision-making
  • Cross-functional collaboration

Timeline

Principal CSM

Deel
01.2022 - Current

Senior Customer Success Manager, Enterprise

Paycor
10.2020 - 01.2022

SBS Channels - Customer Success

ADP
10.2017 - 10.2020

Bachelor of Arts - Entrepreneurship

Florida Gulf Coast University

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Sky Ramirez