Sky Reid
Saint Paul,MN
Summary
Well-organized Human Resources Assistant with over 4 years of well-established service delivery in fast-paced and challenging workplace environments. A dynamic collaborator focused on developing efficient processes utilizing knowledge of HR administration, benefits, recruiting, and confidential employee record management. A strategic and hardworking professional capable of working with little to no supervision. In-depth knowledge of benefit administration and employee engagement.
Overview
9
9
years of professional experience
Work History
HR Operations Specialist
Xcel Energy Inc.
Minneapolis, MN
10.2020 - Current
- Discovered and resolved complex problems that affected management and business decisions.
- Achieved departmental objectives by collaborating with staff to share and implement best practices.
- Handled issue resolution tasks and delivered technical assistance in use of Workday system.
- Organized and carried out weekly status meetings to inform staff of developments, goals and tactics as well as best practices suggestions to drive success.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Oversaw and managed technical side of the hiring process.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Implemented company system change to Service Now and Workday from Peoplesoft.
Human Resources Representative
Xcel Energy Inc.
Minneapolis, MN
05.2019 - 10.2020
- Promptly responded to inquiries and requests from current employees and retirees.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Resolved payroll issues over phone with employees daily.
- Provided primary customer support to internal and external employees in fast-paced environment.
- Assisted employees by listening closely, finding solutions to problems and making recommendations based on extensive company knowledge.
- Met all customer call guidelines including service levels, handle time and productivity.
- Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce.
- Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits.
- Liaised between multiple business divisions to improve communications.
- Conducted employment verifications and investigations.
- Ensured that vendors received timely enrollment information, changes and terminations.
- Entered and maintained benefit information on HRIS for all employees of Xcel Energy.
- Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits.
Human Resources Assistant
Nura Pain Management
Coon Rapids, MN
06.2017 - 01.2019
- Assisted with meetings and presentations within company.
- Managed employee exit interviews and paperwork.
- Recruited and screened qualified potential employees.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
- Maintained and scheduled complex calendars.
- Delivered friendly assistance with new hires throughout the interviewing and hiring process.
- Provided backup payroll, if needed.
- Prepared monthly, weekly and daily logs using Microsoft Excel and Office.
- Assisted with the on-boarding process of 2-11 new hires a month.
- Led a comprehensive Tallie and 401k training for a number of staff members.
- Administered compensation, benefits and performance management systems and safety and recreation programs.
Human Resource Team Member
Target Corporation
Forest Lake, MN
05.2015 - 06.2017
- Managed documents and maintained permanent files.
- Took messages and provided information about company processes, hours and requirements.
- Collected and input employee data into the system and generated reports covering key details.
- Resolved employment-related disputes through proactive communication.
- Responded to customer requests via telephone and email.
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
- Copied, logged and scanned supporting documentation.
Education
Bachelor Of Human Resources - undefined
Rasmussen College
Lake Elmo, MN2019
Associate Of Human Resources - undefined
Saint Paul College - A Community And Technical College
Saint Paul, MN2016
Skills
- Knowledgeable in all HR Systems
- Organizational development
- File and records management
- Diversity programs
- New employee orientations
- Employee programs
- ADP Workforce Now
- MS Office proficient
- Employee recruitment
- Human resources
- Benefits programs
- Benefits administration
- Analysis And Evaluation
- Public Administration
- Human Resources
- Oral And Written Communication
Timeline
HR Operations Specialist
Xcel Energy Inc.
10.2020 - Current
Human Resources Representative
Xcel Energy Inc.
05.2019 - 10.2020
Human Resources Assistant
Nura Pain Management
06.2017 - 01.2019
Human Resource Team Member
Target Corporation
05.2015 - 06.2017
Bachelor Of Human Resources - undefined
Rasmussen College
Associate Of Human Resources - undefined
Saint Paul College - A Community And Technical College
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