Sky Twitchell
Reno
Summary
Accustomed to fast-paced casino environments, with experience in areas such as customer service, cash handling and conflict resolution. Strong ability to manage multiple tasks while maintaining a friendly and professional demeanor. Demonstrated success in fostering positive relationships with customers and colleagues, contributing to an upbeat and welcoming casino atmosphere.
Overview
10
10
years of professional experience
2013
2013
years of post-secondary education
Work History
Casino Attendant
Lucky Lil's Casino
Columbus
07.2014 - 10.2021
- Adhered strictly to all applicable laws, regulations and policies governing the operation of casinos.
- Ensured that all policies and procedures related to security were followed at all times.
- Provided prompt and courteous customer service in a fast-paced environment.
- Inspected playing equipment prior to use by patrons to ensure proper function.
- Issued complimentary services such as free drinks or meals to players upon request.
- Maintained cleanliness of the gaming area by performing periodic cleaning tasks.
- Verified payouts to winners were made correctly according to game rules.
- Trained new employees on the job duties of a Casino Attendant.
Waitress
Apple Village
Columbus
02.2012 - 07.2014
- Greeted customers and provided menus.
- Assisted other wait staff members in times of heavy customer traffic.
- Assisted in seating guests at tables or booths.
- Provided accurate change for cash transactions using a cash register system.
- Developed positive relationships with regular customers through friendly conversation.
Education
Rio Rancho High School
Rio Rancho, NMSkills
- Regulatory compliance
- Customer service
- Security protocols
- Equipment inspection
- Employee training
- Cash handling
- Conflict resolution
- Time management
- Communication skills
- Problem solving
- Multitasking
References
References available upon request.
Current
I have been a stay at home mom for the last 4 years and now ready to get back to work.
Timeline
Casino Attendant
Lucky Lil's Casino
07.2014 - 10.2021
Waitress
Apple Village
02.2012 - 07.2014
Rio Rancho High School