Jody Strattard
Englewood,FL
Summary
Dynamic and dependable professional with extensive experience in hospitality, notably at Deans South of the Border. Proven track record in team training and development, enhancing customer service through effective communication and problem-solving. Skilled in inventory management and responsible alcohol service, fostering a welcoming environment that drives repeat patronage.
Overview
19
19
years of professional experience
Work History
Casino Attendant
Englewood Bingo
Englewood, FL
02.2022 - 01.2024
- Supported guests with unique needs, showcasing empathy in each interaction.
- Cultivated an inclusive and respectful atmosphere by offering excellent service to a varied clientele.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Ensured visitors had access to up-to-date local information by maintaining concierge book.
Bartender/Bar Back
Snooks
Englewood, FL
12.2019 - 02.2022
- Handled large customer influxes during special events, nights, and weekends.
- Handled cash operations efficiently, ensuring precise financial reconciliation after each shift.
- Maintained operational readiness by completing inventory assessments and shift setup tasks.
- Adhered to procedures for bar opening and closing, guaranteeing shift readiness.
Managing Bartender
Deans South of the Border
Punta Gorda, FL
03.2013 - 06.2017
- Reduced waste through effective inventory management.
- Instructed new bartenders on mixology techniques, customer service standards, and company policies to maintain team consistency.
- Delivered timely solutions to concerns, driving repeat patronage.
- Supervised monetary transactions, maintaining exactness and trustworthiness across daily functions.
- Teamed up with management to organize events that enhanced revenue growth.
Manager in Charge/Bartender
Jeffersons Restaurant
Rome, GA
02.2005 - 12.2013
- Boosted team morale through consistent feedback and recognition initiatives.
- Decreased staff turnover through efficient onboarding processes.
- Managed collaborative efforts to align operations with organizational targets.
- Enhanced team dynamics by encouraging transparent communication.
Education
Animal Science
Coosa Valley Technical College
Rome, GABachelor of Science - Medical Laboratory Science
Florida Gulf Coast University
Fort Myers, FLSkills
- Quick learner
- Dependability
- Flexibility
- Detail-oriented
- Strong multitasking
- Customer service
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
- Complex Problem-solving
- Payment processing
- Handling difficult customers
- Cash register operation
- Memory retention
- Hospitality service expertise
- Suggestive selling
- Alcohol awareness
- Food service
- Team training and development
- New hire training
- Drink preparation techniques
- Inventory
- Sales expertise
- Staff Management is
- Health codes compliance
- Basic accounting
- Ordering bar supplies
Timeline
Casino Attendant
Englewood Bingo
02.2022 - 01.2024
Bartender/Bar Back
Snooks
12.2019 - 02.2022
Managing Bartender
Deans South of the Border
03.2013 - 06.2017
Manager in Charge/Bartender
Jeffersons Restaurant
02.2005 - 12.2013
Animal Science
Coosa Valley Technical College
Bachelor of Science - Medical Laboratory Science
Florida Gulf Coast University