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Associate Principal Engineer

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Positive, upbeat professional that brings more than 30+ years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Refined communication skills seeking opportunity to contribute extensive knowledge of relationship building and an Account Management / Sales position. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Accomplished casino marketing and guest relations professional with 15 years of progressive experience in customer service, front desk operations, food and beverage operations, booking all-encompassing casino reservations, relationship building, guest retention, call center issue resolution manager, event creation and presentation, administrative coordinator, project management, and customer service manager within a challenging fast-paced hospitality environment. Recognized for consistently exceeding objectives and meeting established sales and marketing goals, proven to excel at problem-solving, and a dedicated team leader with experience in coordinating multiple operations departments. Successful in strategic planning, logistics, project management, administrative support, and analysis to resolve service issues. Correspondence and collaborator specialist in being the point of contact and liaison for follow-up for group travel and casino guests. Administrative coordinator for casino marketing, driving revenue gains through developing strong relationships and support, revenue management, following policies and operating procedures, and increasing profitability.

 Experienced professional with over 25 years in the gambling industry, specializing in live and slot games. Skilled in managing large teams, effective communication, coordination, and motivation. Dedicated to leveraging industry knowledge and leadership capabilities for continued success in gaming. 

Self-starting Account Manager with 22 years of experience. Expert in sales and client relations with proven success streamlining processes for improved account growth. Dedicated to detailed, accurate and quality work. Energetic Account Manager skilled at working multiple accounts with extensive knowledge of product sales and service. Proven history of maintaining relationships with existing accounts while increasing revenue through new ones.

Leader with expertise in Safety & Quality Control, Vendor Relations, and Contract Negotiations. Demonstrated success in Rotable Repair Management, Inspection & Assessment, and Fiscal Management. Proficient in Training & Development and Inventory Management, contributing to organizational success and professional advancement.

Dynamic wellness coach with extensive experience at Qatar Airways, specializing in personalized coaching and wellness program development. Proven ability to motivate clients and facilitate engaging workshops, enhancing health education and workplace wellness initiatives. Adept in public speaking and client relationship management, fostering a culture of well-being and resilience.

Detail-oriented professional with strong customer service skills and sales experience. Proven ability to manage teams and ensure compliance, driving customer satisfaction and operational efficiency.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Offering strong interpersonal skills and keen ability to learn and adapt in fast-paced environment. Brings solid understanding of basic math and cash handling, along with attention to detail. Ready to use and develop customer service and multitasking skills in your establishment if you should hire me. I am also very friendly and approachable with positive attitude and knack for customer service. Dedicated to creating welcoming environment and ensuring memorable guest experience. Thank you for your time and I look forward to hearing from you.

In summary, I am a detail-oriented hard worker who strives to their job well, while also maintaining a friendly demeanor that is approachable both by supervisors and by colleagues. I have been in numerous positions where I have both had to lead as a manager, and collaborate as a coworker in order to solve difficult tasks, such as coordinating schedules at my management position at Gamestop. I have also demonstrated in my career a willingness to accept and learn from criticism as I believe criticism is the key to growing as a person, and when combined with my other traits will help me grow as a sociologist.

Daniel Kariuki Mbugua

Summary

Work History

Casino Attendant

Education

High School Diploma - Public Relations And Diplomacy

Skills

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Casino Attendant

High School Diploma - Public Relations And Diplomacy

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