Michelle Krumbach
Sioux Falls,SD
Summary
Detail-oriented professional with strong customer service skills and sales experience. Proven ability to manage teams and ensure compliance, driving customer satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Casino Attendant
Crown
03.2021 - 12.2025
- Provided exceptional customer service, ensuring a welcoming environment for all guests.
- Monitored gaming areas for compliance with regulations and company policies.
- Managed cash handling processes accurately, ensuring secure transactions at gaming stations.
- Assisted manager ensuring money management for the day was collected and handed out to attendants for the day.
Greenhouse Sales Associate - Team Leader
Landscape Garden Centers
03.2020 - 01.2025
- Led greenhouse sales team in achieving monthly/seasonal targets through effective coaching and performance management.
- Developed and implemented training programs to enhance product knowledge and customer service skills.
- Analyzed sales data to identify trends, adjusting strategies to maximize revenue opportunities.
Assistant Manager-Bartender-Server
Cherry Creek Grill & Bar
06.2015 - 02.2020
- Supervised day-to-day Front of House Staff operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Trained and mentored staff on customer service best practices and operational procedures.
Education
Bachelor of Arts - Business Administration And Management
University of Sioux Falls
Sioux Falls, SDSkills
- Dependability
- Detail-oriented
- Efficient work habits
- Sales experience
Timeline
Casino Attendant
Crown
03.2021 - 12.2025
Greenhouse Sales Associate - Team Leader
Landscape Garden Centers
03.2020 - 01.2025
Assistant Manager-Bartender-Server
Cherry Creek Grill & Bar
06.2015 - 02.2020
Bachelor of Arts - Business Administration And Management
University of Sioux Falls