Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Daylene Reier

Sweet Home,OR
Daylene Reier

Summary

Skilled Patient Service Representative adept at working under general supervision as member of care team providing exceptional patient services. Greet patients, complete registrations, and verify insurance coverage. Offer strong attention to detail and high accuracy, professional attitude, reliable nature, and ability to handle confidential and sensitive information with care.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

21
years of professional experience

Work History

Loves Big Rig casino
Missoula, MT

Casino Attendant
12.2023 - 07.2024

Job overview

  • Maintained cleanliness of the gaming area by performing periodic cleaning tasks.
  • Provided prompt and courteous customer service in a fast-paced environment.
  • Performed daily audits of the gaming table bankrolls and chip inventories.
  • Assisted customers with placing bets on various casino games.
  • Issued complimentary services such as free drinks or meals to players upon request.
  • Responded promptly to customer inquiries about casino operations or services.
  • Ensured that all policies and procedures related to security were followed at all times.
  • Trained new employees on the job duties of a Casino Attendant.
  • Developed positive relationships with customers through friendly interactions.
  • Adhered strictly to all applicable laws, regulations and policies governing the operation of casinos.
  • Processed payments from customers, including cash, credit cards and chips.
  • Answered patron questions about game rules and casino policies to promote positive customer service and brand loyalty.

Providence St.Patrick Hospital
Missoula

Senior Radiology Scheduling
10.2022 - 01.2024

Job overview

  • Provided guidance on proper use of scheduling software applications for users at all levels within the organization.
  • Collaborated with other departments such as finance, procurement and engineering regarding their involvement in various projects.
  • Ensured compliance with applicable laws, regulations, policies and procedures related to scheduling activities.
  • Identified areas where process improvement initiatives could be implemented to improve efficiency.
  • Worked closely with vendors and suppliers to ensure availability of necessary resources on time.
  • Developed and maintained detailed project schedules to ensure all deadlines were met.
  • Performed risk assessments to identify potential problems and develop mitigation strategies.
  • Set and confirmed customer appointments.
  • Followed prescribed list of questions and provided appropriate responses to get and give information during scheduling calls.
  • Communicated schedule changes to appropriate department personnel and other ancillary areas.
  • Collaborated with department managers to forecast staffing needs and adjust schedules accordingly.
  • Managed personnel schedules to keep shifts properly staffed.
  • Provided reminder calls to clients prior to scheduled visits.
  • Managed appointment setting, cancellations, and rescheduling for clients, enhancing customer satisfaction.
  • Responded to emergency scheduling changes promptly, minimizing disruptions to operations.
  • Tracked and reported on scheduling errors or issues, implementing corrective actions as needed.
  • Managed room and resource bookings for internal and external meetings and events.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.

Providence Neurology Specialists
MT

Patient Service Representative
04.2015 - 03.2019

Job overview

  • Provided front desk support and customer service satisfaction to patients, with courtesy, respect, and professionalism
  • Verified if patient received prior services at facility and provided each with required paperwork to complete and verify information for new appointments
  • Identified and collected copayments to meet patient financial obligations, including applicable deductibles
  • Identified insurance payer sources and verified insurance coverage
  • Obtained and accurately entered demographic, clinical, and financial data into computer system
  • Answered telephone promptly and politely provided information and assistance
  • Resolved issues that could affect care progression by ensuring the flow of information and solving problems
  • Trained volunteers and staff on effective guest relationships strategies and the rights of patients
  • Respected the rights of patients and maintained confidentiality
  • Participated in meetings and coordinated patient care requirements with other care providers
  • Complied with guidelines promulgated by organization and applicable healthcare laws and regulations
  • Referred patients and coordinated all paperwork to obtain healthcare support services
  • Coordinated expediting and scheduling of tests, procedures, and consultations with other departments
  • Assisted patients with understanding the facility's policies and making effective healthcare decisions
  • Helped patients obtain the necessary services to meet their healthcare needs.

Providence Saint Patrick Hospital
MT

Call Center Operator
06.2012 - 04.2015

Job overview

  • Answered all incoming telephone calls with professional and personable demeanor
  • Adhered to all company policies and procedures for call management, troubleshooting, and escalation
  • Used IntelaWeb to document call data, account information, and issue resolutions
  • Provided catered solutions to reduce callback percentage and foster customer satisfaction
  • Communicated with callers to gain information and assess needs
  • Entered data efficiently and accurately to update customer accounts
  • Met daily, weekly, and monthly performance goals consistently
  • Placed or answered phone calls, providing an excellent customer experience by applying good listening skills.

Providence Saint Patrick Hospital
MT

Health Information Management Clerk
08.2008 - 06.2012

Job overview

  • Prepared correspondence and records for HIPAA-compliant release of patient information
  • Arranged outpatient surgical records in proper order and scanned documentation into patients' files
  • Reviewed old charts to determine need for archiving or destroying specific records
  • Worked with medical coder to review clinical statements and assigned standard codes using CPT, ICD-10-CM or HCPCS Level II system
  • Maintained well-organized and efficient medical records system, quickly filing and retrieving files for clinical team members
  • Documented each patient's condition and treatment in their permanent medical records
  • Kept all files secure and confidential to protect the patients and comply with HIPAA and internal requirements.

Wiser Builders Inc.
Missoula, MT

Administrative Assistant
08.2003 - 08.2008

Job overview

  • Answered incoming calls and directed messages to the correct party
  • Scheduled meetings and assisted in making travel arrangements
  • Assisted the company in preparing proposals for new business, including editing and collating
  • Filed and retrieved documents, introducing more efficient filing system adopted by company
  • Supported President of the company by handling day-to-day needs and special projects with good multitasking and research skills
  • Maintained payroll accuracy by tracking time, calculating extras such as commission and updating forms
  • Maintained an efficient office environment by skillfully routing incoming and outgoing mail
  • Organized conferences and special events, including setting up the catering and preparing all supporting materials
  • Updated office calendar with new meetings, events, and appointments to avoid overbooking
  • Documented payments and expenses to keep financial records current.

Education

Big Sky High School

High School Diploma
06.2003

University Overview

Skills

  • Insurance verification
  • Patient intake
  • Clinical data entry
  • Clinical practice operations
  • Patient documentation
  • Teamwork
  • Customer service
  • Investigate complaints
  • Healthcare system navigation
  • Conflict Resolution
  • Security awareness
  • Situational Awareness
  • Money Management
  • First Aid Training
  • Quick Learner
  • Stock replenishment
  • Handling Complaints
  • Customer Engagement
  • Incident Management
  • Adaptability
  • Self Motivation
  • Analytical Thinking
  • Relationship Building
  • Interpersonal Skills
  • Patron Relations
  • Problem-solving abilities
  • Decision-Making
  • Task Prioritization
  • Customer Service
  • Effective Communication
  • Team building
  • Continuous Improvement
  • Active Listening
  • Goal Setting
  • Problem-solving aptitude
  • Interpersonal Communication
  • Team Collaboration
  • Excellent Communication
  • Reliability
  • Customer relationship development
  • Adaptability and Flexibility
  • Cash Handling
  • Professionalism
  • Multitasking
  • Time Management
  • Teamwork and Collaboration

Timeline

Casino Attendant
Loves Big Rig casino
12.2023 - 07.2024
Senior Radiology Scheduling
Providence St.Patrick Hospital
10.2022 - 01.2024
Patient Service Representative
Providence Neurology Specialists
04.2015 - 03.2019
Call Center Operator
Providence Saint Patrick Hospital
06.2012 - 04.2015
Health Information Management Clerk
Providence Saint Patrick Hospital
08.2008 - 06.2012
Administrative Assistant
Wiser Builders Inc.
08.2003 - 08.2008
Big Sky High School
High School Diploma
Daylene Reier