SKYE BOWERS
Greencastle,PA
Summary
Senior Product Manager with extensive experience in managing product lifecycles for reporting and payments solutions within financial services. Successfully defined strategic roadmaps and collaborated with cross-functional teams to deliver impactful product enhancements using Agile methodologies.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sr. Product Manager
Fiserv
Hagerstown, MD
09.2018 - Current
- Defined product strategy, roadmap, and priorities to align with business objectives, client needs, and platform modernization efforts.
- Managed full product lifecycle for online merchant reporting product suite, enhancing value for enterprise and SMB clients.
- Lead requirements definition, backlog grooming, and release planning to ensure predictable, high-quality delivery.
- Partner with engineering, UX, QA, analytics, and implementation teams to deliver enhancements using Agile and Scrum methodologies.
- Developed business cases for new features and platform investments, aligning with strategic goals.
- Led issue management across product lifecycle, conducting root cause analysis and facilitating stakeholder communication to mitigate client impact.
Implementation Advisor
Fiserv
Hagerstown, MD
07.2016 - 09.2018
- Led complex, high-priority client implementations, conversions, and custom projects from initiation through delivery.
- Coordinated cross-functional teams to execute project plans, manage risks, and resolve issues, ensuring alignment across all stakeholders.
- Ensured adherence to implementation methodologies and delivery processes, maintaining scope management standards to achieve project objectives.
Client Service Analyst II
Fiserv
Hagerstown, MD
01.2015 - 07.2016
- Resolved client issues promptly and accurately, strengthening relationships with ISOs and internal partners.
- Streamlined processes to enhance client satisfaction and operational efficiency.
- Analyzed client inquiries to provide timely and accurate solutions.
- Created client communication strategies to improve service delivery.
- Collaborated with internal teams to resolve complex client issues.
Client Service Advisor
Fiserv
Hagerstown, MD
09.2013 - 01.2015
- Managed client portfolio, resolved inquiries via phone and email, and provided proactive support, enhancing overall client satisfaction.
- Facilitated client retention through pricing analysis, negotiation, and relationship management, strengthening client loyalty and trust.
- Provided expert support to clients regarding financial services and products.
- Assisted clients in navigating digital banking platforms and tools effectively.
- Resolved client inquiries and issues through effective communication and problem-solving, ensuring timely and satisfactory resolutions.
Education
High School Diploma -
Greencastle Antrim High School
Greencastle, PA06-2008
Skills
- Product strategy
- Product Lifecycle Management
- Agile methodologies
- Backlog Management
- Market Research
- Data Analysis
- Payments & Reporting Platforms
- Cross-Functional Leadership
- Stakeholder Communication
- UX/UI Collaboration
Certification
Pragmatic Certified Product Manager
Timeline
Sr. Product Manager
Fiserv
09.2018 - Current
Implementation Advisor
Fiserv
07.2016 - 09.2018
Client Service Analyst II
Fiserv
01.2015 - 07.2016
Client Service Advisor
Fiserv
09.2013 - 01.2015
High School Diploma -
Greencastle Antrim High School