Skye Conner
Panama City,FL
Summary
Driven professional with a proven track record in guest satisfaction and issue resolution, honed across roles at Gulf Crest Condominiums and beyond. Excelled in enhancing customer experiences and streamlining operations, evidenced by a significant improvement in service quality. Skilled in computer applications and known for a positive, energetic approach. Expert in fostering professional relationships and achieving operational excellence.
Overview
5
5
years of professional experience
Work History
Guest Service Representative
Gulf Crest Condominiums
Panama City Beach FL
02.2023 - 06.2024
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Assistant Property Manager
Cushman & Wakefield Sunset Village
Panama City, Florida
11.2021 - 12.2022
- Kept accurate records of all resident and tenant correspondence.
- Followed up on delinquent tenants and coordinated collection procedures.
- Kept records accurate and detailed.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Showed apartments to potential tenants and answered questions regarding community.
- Proficient in Yardi, CRM, RentCafe
- Financial reporting
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
Team Member
Chic-Fil-A
03.2019 - 03.2020
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Substitute
Bay District Schools
08.2020 - 06.2021
- Assessed student social, emotional and academic needs to plan goals appropriately.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Prepared, administered and graded tests and assignments to evaluate students' progress.
- Reported on student progress, behavior and social skills to parents.
Head Hostess
Rodeos Steak Pit and Seafood
05.2021 - 11.2021
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly upon arrival.
- Covered the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
Education
High School Diploma -
A. Crawford Mosley High School
Lynn Haven, FL05.2020
Skills
- Positive Attitude and Energetic
- Computer Proficiency
- Guest Satisfaction
- Issue Resolution
Timeline
Guest Service Representative
Gulf Crest Condominiums
02.2023 - 06.2024
Assistant Property Manager
Cushman & Wakefield Sunset Village
11.2021 - 12.2022
Head Hostess
Rodeos Steak Pit and Seafood
05.2021 - 11.2021
Substitute
Bay District Schools
08.2020 - 06.2021
Team Member
Chic-Fil-A
03.2019 - 03.2020
High School Diploma -
A. Crawford Mosley High School