Skye Goncalves
New Bedford
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, and managing bar inventory. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and recognized for enhancing customer satisfaction and training new staff.
Overview
10
10
years of professional experience
Work History
Bartender/Waitress
Rose Alley Ale House
07.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering
Bartender
Last Round Bar and Grille
06.2018 - 10.2021
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Barista
Dunkin Donuts
05.2017 - 06.2018
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Customer Service Cashier/Trainee
B & E Variety
02.2015 - 04.2017
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Built positive relationships with customers to increase repeat business.
- Organized backroom storage areas for easier product retrieval during restocking activities, ultimately reducing downtime between tasks.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Education
Bristol Community College
Fall River, MAHigh School Diploma -
New Bedford High School
New Bedford, MA06-2017
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Payment processing
- Menu memorization
- Mixology
- Beverage preparation
- New hire training
- Beverage preparation
Timeline
Bartender/Waitress
Rose Alley Ale House
07.2022 - Current
Bartender
Last Round Bar and Grille
06.2018 - 10.2021
Barista
Dunkin Donuts
05.2017 - 06.2018
Customer Service Cashier/Trainee
B & E Variety
02.2015 - 04.2017
Bristol Community College
High School Diploma -
New Bedford High School
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