Skye Mugford

• Collaborated with cross-functional teams to ensure accurate representation of economic factors in company strategies and plans.
• Designed and presented social media campaign ideas.
• Maintained content calendar to prioritize relevant, engaging material output.
• Improved brand awareness by developing and implementing targeted social media campaigns.

• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Developed creative content for social media platforms, driving user engagement and website traffic.
• Enhanced brand awareness by implementing strategic marketing campaigns.
• Coordinated public relations efforts, securing positive media coverage and enhancing brand reputation.
• Managed email marketing campaigns, resulting in improved open rates and client conversion rates.
• Worked closely with sales teams to develop lead generation strategies tailored to specific customer segments.

Company Overview: SoFare films is a production company and educational program that produces a variety of films which aims to give a voice to the voiceless

• While my Dad travels for work, I managed his home here in Austin as an Airbnb for guests to temporarily stay in.
• Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
• Clean the house, sanitize everything, and wash all sheets before new guests arrive.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.

• Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests
• Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele
• Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction
• Developed long-term relationships with customers which increased repeat business

• Documented time of delivery to record completion of order
• Carried food in insulated bags to maintain hot or cold temperature
• Picked up meals from local restaurants and dropped off at residential and business customer locations
• Recorded weekly hours and mileage for accurate payment
• Inspected and maintained vehicle supplies and equipment such as gas, oil, water, tires, lights, and brakes to ensure vehicles remain in proper working condition

• Assisted with purchases, locating items and signing up for rewards programs
• Determined authenticity and applicability of presented tickets
• Directed guests to correct location by documented ticket seats and answered questions about facility amenities
• Processed admission payments and provided tickets
• Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
• Kept movie theatres and areas around the theatre clean for customers

• Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests
• Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele
• Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction
• Developed long-term relationships with customers which increased repeat business
• Answered telephone to provide establishment information and take party reservations

• Monitored playtime to prevent overuse of technology, television or other detrimental influences
• Helped children complete homework and special assignments daily to support academic performance
• Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth
• Maintained a clean and organized environment to ensure the well-being of children under care