Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Skye Rodriguez

Menifee,CA

Summary

Hello my name is Skye Rodriguez. I'm 21 years old. I live in Menifee. I have my associates degree in liberal arts in math and science. Proven leader at Dch Roasters coffee shop, adept in equipment troubleshooting and offering exceptional training assistance. Excelled in fostering customer relationships, boosting sales through personalized service, and maintaining high accuracy in cash handling. Demonstrated decision-making capabilities and safe food handling, ensuring operational excellence and team performance enhancement.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Leader/Lead Barista

Dch Roasters
05.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Controlled line and crowd with quick, efficient service.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Maintained regular and consistent attendance and punctuality.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers and community.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Cash Handling
  • Processed refunds and exchanges in accordance with company policy.
  • Ordering products for business

Raising Canes Crew-member/Crew Trainer

Raising Cane's
08.2021 - 07.2022
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Stocked shelves to organize aisles in assigned department.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

Associate of Arts - Nursing

Mt San Jacinto College
Menifee, CA
06.2024

Skills

  • Equipment Troubleshooting
  • Training Assistance
  • Cash Handling
  • Decision-making capabilities
  • Beverage Preparation
  • Opening and closing duties
  • Ordering Procedures
  • Order Taking
  • Safe Food Handling

Certification

  • [Basic Life Support (BLS)], [American Heart Association]

Timeline

Shift Leader/Lead Barista

Dch Roasters
05.2023 - Current

Raising Canes Crew-member/Crew Trainer

Raising Cane's
08.2021 - 07.2022

Associate of Arts - Nursing

Mt San Jacinto College

Similar Profiles

CREATE PROFILE
Skye Rodriguez