Jolene Vande Velde
Climax
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
2
2
years of professional experience
Work History
Shift Leader/Lead Barista
Biggby
Battle Creek
08.2023 - Current
- Adhered to all health code regulations while preparing food items for customers.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Handled emergency situations with composure and in accordance with company guidelines.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Evaluated employee performance, delivering individualized feedback and praise.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Supervised and led employees to maintain productivity and customer service levels.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Education
High School Diploma -
Climax Scott’s High School
Climax, MI04-2025
Skills
- Customer service
- Food safety
- Team leadership
- Time management
- Problem solving
- Professionalism
- Written communication
- Rules enforcement
- Sales and upselling
- Self motivation
- Employee relations
- Role modeling
- Shift checklists
- Policy enforcement
Timeline
Shift Leader/Lead Barista
Biggby
08.2023 - Current
High School Diploma -
Climax Scott’s High School