Skye Shipman
Lexington
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Event Server
Columbus Museum of Art
10.2024 - Current
- Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
- Optimized table settings for maximum efficiency in serving guests while maintaining elegant presentation standards.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Supported team members during high-pressure situations by anticipating needs and offering assistance as needed, resulting in smoother event operations overall.
- Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
Party Host
Studio 614
05.2024 - Current
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Led classes involving a variety of arts and crafts
- Resolved conflict to maintain fun, positive and safe event environments.
- Built and established positive relationships with patrons, team members and supervisors.
- Collaborated with other team members to create visually appealing decorations and setups, contributing to the overall success of events.
Student Ambassador
Columbus College Art and Design
08.2023 - 09.2024
- Answered questions from visitors and potential students about university life.
- Collaborated with other departments to promote student engagement.
- Led campus tours for prospective students every semester.
- Developed in-depth knowledge of university resources and services and promoted to prospective students.
- Participated in university marketing campaigns by providing testimonials and sharing personal experiences through various forms of media, including social media, print materials, and videos.
- Distributed mail, filed documents, and answered telephone calls.
Assistant Customer Service Coordinator (ACSC)
Kroger
03.2023 - 08.2023
- Provided Money Services such as Bill pay, Money Transfers, Money Orders, cashing and selling Lottery Tickets, customer returns, price adjustments for products sold
- Developed comprehensive reports on team performance metrics, providing valuable insights for upper management decisionmaking.
- Took ownership of customer issues and followed problems through to resolution.
- Trained new personnel regarding company operations, policies and services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Cashier
Kroger
05.2020 - 03.2023
- Scan Groceries at an IPM of 27 - 40
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled cash with high accuracy and took care to check bills for fraud.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Courtesy Clerk
Kroger
10.2019 - 05.2020
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Returned unwanted items to correct store locations and restocked shelves.
- Collected shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
Education
Bachelor of Science - Entomology
The Ohio State University
Columbus, OH05-2027
No Degree - Animation
Columbus College of Art And Design
Columbus, OH12.2024
Certificate - Interactive Media, Adobe Photoshop, Adobe Illustrator, Filmmaking, Marketing, Photography
Tri-RIvers Career Center
Marion, OH05.2022
High School Diploma -
Mount Gilead High School
Mount Gilead, OH05.2022
Skills
- Adobe Photoshop
- Adobe Illustrator
- Illustration
- Stress tolerance
- Strong teamwork
- Reliability and punctuality
- Guest relations
- Data entry proficiency
- Handling escalations
- Complaint handling
- Microsoft outlook, word, and Excel
- Customer service
Certification
- CPR/AED Certification
- Adobe Photoshop
- Adobe Illustrator
Timeline
Event Server
Columbus Museum of Art
10.2024 - Current
Party Host
Studio 614
05.2024 - Current
Student Ambassador
Columbus College Art and Design
08.2023 - 09.2024
Assistant Customer Service Coordinator (ACSC)
Kroger
03.2023 - 08.2023
Cashier
Kroger
05.2020 - 03.2023
Courtesy Clerk
Kroger
10.2019 - 05.2020
Certificate - Interactive Media, Adobe Photoshop, Adobe Illustrator, Filmmaking, Marketing, Photography
Tri-RIvers Career Center
High School Diploma -
Mount Gilead High School
- CPR/AED Certification
- Adobe Photoshop
- Adobe Illustrator
Bachelor of Science - Entomology
The Ohio State University
No Degree - Animation
Columbus College of Art And Design
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