SKYE STATON
Loganville,US
Summary
Dedicated professional with history of meeting company goals, utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Known for thriving in fast-paced and busy environments.
Overview
6
6
years of professional experience
Work History
Service Advisor
Gwinnett Chrysler Dodge Jeep Ram
10.2024 - Current
- Providing great customer service by greeting, answering questions and handling vehicle problems.
- Advising customers on warranty and vehicle repairs.
BDC Service Representative
Nalley Toyota Stonecrest
03.2023 - 10.2024
- Delivered a high level of customer service by assisting customers and assessing needs.
- Answered incoming calls to resolve customer issues by competently responding to both internal and external customer requests.
- Scheduled service appointments and managed scheduling workbook.
- Worked with service department to develop service strategies and techniques
Warehouse associate
UPS
12.2022 - 01.2023
- Moved and lifted heavy packages
- Reported defective, lost, or missing merchandise to my supervisor as soon as possible
- Checked inbound and outbound shipments for accuracy and to avoid mistakes
BDC Service Representative
Nalley BMW of Decatur
03.2022 - 10.2022
- Identified and solved problems with minimal guidance to minimize disruptions to business
- Set up appointments with interested customers according to schedule availability
- Handled inbound leads via phone and internet and directed to appropriate contact
BDC Service Representative
Nalley Toyota Stonecrest
09.2021 - 10.2021
- Delivered a high level of customer service by assisting customers and assessing needs.
- Answered incoming calls to resolve customer issues by competently responding to both internal and external customer requests.
- Scheduled service appointments and managed scheduling workbook.
- Worked with service department to develop service strategies and techniques
Sales Associate
Staples
04.2019 - 09.2021
- Effectively trained several coworkers
- Operate point of sale systems
- Helped customers locate products and checked store system for merchandise at other sites
- Provided customer service
- Average a score of A in satisfaction surveys
- Provided positive first impressions to welcome existing, new and potential customers
Sales Associate
MOA
08.2018 - 03.2019
- Operated point of sale systems accurately and efficiently
- Resolved customer complaints and negotiated solutions
- Awarded employee of the month on two separate occasions for exceeding sales quota
Education
Some college - Nursing
Georgia State University
Atlanta, GA03.2019
Skills
- Superlative communication and organizational skills
- Time management
- Speech Clarity
- Client Satisfaction
- Outbound and inbound calling
- Persuasive Strategies
- Handling customer complaints
Timeline
Service Advisor
Gwinnett Chrysler Dodge Jeep Ram
10.2024 - Current
BDC Service Representative
Nalley Toyota Stonecrest
03.2023 - 10.2024
Warehouse associate
UPS
12.2022 - 01.2023
BDC Service Representative
Nalley BMW of Decatur
03.2022 - 10.2022
BDC Service Representative
Nalley Toyota Stonecrest
09.2021 - 10.2021
Sales Associate
Staples
04.2019 - 09.2021
Sales Associate
MOA
08.2018 - 03.2019
Some college - Nursing
Georgia State University
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