Skye Stefaniak

Prepared legal documents and lawsuits for charged-off accounts while maintaining accuracy and compliance with court requirements.

• Followed up on lawsuits in progress until we received a judgment
• Coordinated communication with courts to expedite case progress.
• Assisted in training new staff on recovery procedures and best practices
• Negotiated payment plans with customers to facilitate account recovery
• Developed strategies for managing delinquent accounts effectively
• Conducted outreach to customers for account recovery and resolution
• Maintained accurate records of customer interactions and recovery efforts

Served as first point of contact for customers seeking vehicle financing, communicating requirements and scheduling appointments with finance managers, while gathering necessary information for underwriters.

• Coordinated financing appointments across eight dealership locations, effectively managing high volume of customer inquiries to ensure timely assistance.
• Utilized CRM (VinSolutions) to track leads and follow up with prospective clients, maintaining organized records of customer interactions.
• Prequalify individuals for financing
• Conduct warm calls on inquiries
• Reviewed and received finance applications from customers
• Communicate between sales team and underwriters
• Managed customer inquiries on company website
• Answered and transferred incoming phone calls to appropriate departments

Confirmed appointments and customer details through outbound calls, ensuring accuracy and preparedness.

• Verified appointment details with leads and informed customers of necessary items for solar designer meeting.
• Communicate with lead generators to inform them of appointment time availability
• Kept records on customer files (Salesforce)
• Create reports (Salesforce) for lead generators
• Coordinated logistics for solar panel assessments and installations, ensuring smooth execution of service delivery.
• Conducted recruitment efforts and scheduled interviews for lead generator candidates.

Managed hiring processes for multiple accounts in health care facilities, including nursing homes and adult foster care.

• Recruited direct care workers and certified nursing assistants for adult foster care homes
• Conducted in-person and phone interviews to enhance candidate selection process
• Executed background checks to verify candidate qualifications
• Coordinated all pre-employment testing to facilitate onboarding process
• Scheduled training sessions and medical screenings to ensure readiness before employee start dates
• Maintained employment advertisements across job search websites to attract qualified candidates
• Updated and maintained employee files to ensure compliance and accuracy

• Managed media requirements and curated social media images for Facebook and website, enhancing online presence
• Collaborated with marketing director on promotional initiatives
• Collaborated with team members to develop innovative campaign ideas, fostering creative synergy
• Reviewed and edited photos to ensure high-quality standards, contributing to professional visual storytelling
• Photographed daily camp activities to document experiences
• Uploaded images to camp website and social media platforms
• Assisted with special projects, including sibling cabin activities and all-camp photography
• Assisted in organizing and facilitating camp activities for participants as directed by leadership

• Facilitated student inquiries, providing clear assistance to enhance understanding and support.
• Scheduled advising appointments to optimize student engagement.
• Managed phone calls and emails to ensure timely communication and positive student experience.
• Maintained a filing system for student information to enhance organization.
• Conducted recruitment calls to attract potential students.
• Updated social media accounts to engage students and increase outreach effectiveness.