Skye Sturgeon
Lowell,MI
Summary
Dynamic and dedicated professional with a strong background in photography and videography, editing skills, customer service, and animal care. Proven ability to enhance customer satisfaction through effective communication and adaptability. Skilled in maintaining cleanliness and managing projects both independently and in collaboration with others, ensuring a safe and welcoming environment for coworkers and customers.
Overview
3
3
years of professional experience
Work History
Sales Associate
Pet Supplies Plus
Grand Rapids, MI
08.2022 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Kennel Attendant
Dogtopia
Grand Rapids, MI
10.2023 - 01.2024
- Similar responsibilities to my position at Brooknelle Pet Resort.
Kennel Attendant
Brooknelle Pet Resort
Grand Rapids, MI
08.2024 - Current
- Maintained an organized and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs, pickups, and interactions.
- Demonstrated a strong commitment to animal care by working flexible hours, including nights, weekends, and holidays as needed.
- Promoted pet safety through proper handling techniques and emergency protocols, minimizing risk of injury or distress for both staff and animals.
- Reduced stress levels for animals during their stay by creating a calm and nurturing environment that catered to individual needs.
- Assisted in the training of new staff members by sharing knowledge and expertise in kennel operations and animal care procedures.
- Contributed to a positive workplace atmosphere by maintaining open communication with team members and proactively addressing issues or concerns.
Education
High School Diploma -
Lowell Senior High School
Lowell, MI05.2022
Associate Degree - Digital Arts
Montcalm Community College
Sidney, MISkills
- Maintaining cleanliness
- Creative
- Animal handling expertise
- Adaptable and flexible
- Oral communication
- Scheduling appointments
- Quick decision making
- Record keeping
- Patience and tact
- Teamwork and collaboration
- Flexible
- Honest and dependable
- Customer service
Timeline
Kennel Attendant
Brooknelle Pet Resort
08.2024 - Current
Kennel Attendant
Dogtopia
10.2023 - 01.2024
Sales Associate
Pet Supplies Plus
08.2022 - 08.2023
High School Diploma -
Lowell Senior High School
Associate Degree - Digital Arts
Montcalm Community College