Skye Swan
Dixon,IL
Summary
Dynamic administrative professional with extensive experience at Lee County State Attorney and Lee County Circuit Clerk. Proven track record in enhancing operational efficiency through effective scheduling and document management. Skilled in customer service and data entry, fostering strong client relationships while maintaining confidentiality and accuracy in all tasks.
Overview
13
13
years of professional experience
Work History
Felony Administrative Assistant
Lee County State Attorney
Dixon, IL
12.2022 - Current
- Assisted in managing case files and documentation for ongoing legal proceedings.
- Coordinated scheduling and communication between attorneys, clients, and court personnel.
- Supported the preparation of legal documents and briefings under attorney supervision.
- Maintained organization of electronic files using case management software to enhance accessibility.
- Developed efficient filing systems to streamline document retrieval processes within the office.
- Trained new administrative staff on office procedures and best practices for case management.
- Implemented process improvements that reduced turnaround time for document processing tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Deputy Clerk
Lee County Circuit Clerk
Dixon, IL
08.2013 - 11.2022
- Assisted in processing court documents and maintained accurate records for legal proceedings.
- Provided support in managing case files, ensuring compliance with legal standards and procedures.
- Coordinated courtroom schedules, optimizing efficiency and reducing delays in hearings.
- Maintained communication with attorneys and the public regarding case status and procedural inquiries.
- Implemented filing system improvements, enhancing accessibility and retrieval of important documents.
- Trained new staff on clerical procedures, promoting consistency in operations and service quality.
- Oversaw daily workflow of clerical tasks, prioritizing urgent requests to meet court deadlines effectively.
- Collaborated with various departments to streamline processes, improving overall operational efficiency in the office.
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Completed complex court forms accurately, minimizing errors and potential delays in processing.
- Reduced wait times at the counter by swiftly addressing walk-in requests from the public while maintaining a professional demeanor under pressure.
- Enhanced court efficiency by maintaining accurate records and promptly processing legal documents.
- Managed financial transactions including fee collections, disbursements, and record-keeping with accuracy and integrity.
- Contributed to a positive work environment through effective communication skills and a collaborative approach to problemsolving.
Education
Cybersecurity
Southern New Hampshire University
Hooksett, NHAssociate of Science -
Sauk Valley Community College
Dixon, IL2025
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Clerical support
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Professional communication
- Database entry
- Scheduling and calendar management
- Dedicated team player
Timeline
Felony Administrative Assistant
Lee County State Attorney
12.2022 - Current
Deputy Clerk
Lee County Circuit Clerk
08.2013 - 11.2022
Cybersecurity
Southern New Hampshire University
Associate of Science -
Sauk Valley Community College