Summary
Overview
Work History
Education
Skills
Timeline
Generic

SKYE WILLIAMS

Summary

Dynamic Customer Services offering positive attitude and genuine interest in helping others,. Proven ability to enhance customer satisfaction through effective problem-solving and compassionate communication at Remote. Skilled in appointment scheduling and insurance verification, fostering strong client relationships that drive repeat business. Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty. Developed excellent communication

Overview

2025
2025
years of professional experience

Work History

Healthcare Customer Service Representative

Remote
  • Provided clear communication to resolve customer issues efficiently.
  • Maintained confidentiality of sensitive patient information in compliance with regulations.
  • Collaborated with healthcare teams to address patient needs and improve service delivery.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Utilized problem-solving skills to enhance customer satisfaction during interactions.

Customer Service Representative

Dick Sporting Goods
05.2023 - 04.2024
  • Assisted in training new staff on customer service protocols and company policies.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Customer Service Representative

Remote
03.2023 - 09.2023
  • Assisted customers with inquiries and resolved issues via phone, email, and chat
  • Collaborated with team members to streamline processes and enhance customer satisfaction.
  • Adapted quickly to new software tools for efficient case management and support tracking.
  • Provided guidance on product features, helping customers make informed decisions.
  • Educated patients on available resources and appointment scheduling processes.

Customer Support Specialist

Remote
01.2022 - 07.2022
  • Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Assisted customers with product knowledge, enhancing overall satisfaction and loyalty.
  • Documented customer interactions accurately, contributing to knowledge base improvements.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Adapted quickly to new tools and processes, improving personal productivity and team performance.

Education

High School Diploma -

Miami Dade College
Miami, FL

Skills

  • Insurance verification
  • Patient confidentiality
  • Appointment scheduling
  • Call center experience

Timeline

Customer Service Representative

Dick Sporting Goods
05.2023 - 04.2024

Customer Service Representative

Remote
03.2023 - 09.2023

Customer Support Specialist

Remote
01.2022 - 07.2022

Healthcare Customer Service Representative

Remote

High School Diploma -

Miami Dade College
SKYE WILLIAMS