Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Skyeann Jacquez

Lordsburg,NM

Summary

Dynamic dispatch professional with a proven track record at Hidalgo County Central Dispatch, adept at utilizing computer-aided dispatch systems to enhance emergency response efficiency. Known for exceptional communication and conflict resolution skills, I excel in high-pressure situations, ensuring rapid assistance while maintaining empathy for distressed callers.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Dispatch

Luna County Central Dispatch
08.2025 - Current

Dispatch

Hidalgo County Central Dispatch
05.2024 - Current
  • Coordinated response efforts with police, fire, and medical services to ensure rapid assistance.
  • Operated multiple communication systems to receive and prioritize emergency calls.
  • Utilized mapping software to determine optimal routes for emergency responders in real-time.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Assisted callers in emergency situations with appropriate information and support.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
  • Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.

Cashier

Loves Travel Stop
06.2021 - 05.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Stocked, tagged and displayed merchandise as required.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Education

High School Diploma -

Lordsburg HighSchool
Lordsburg, NM

Skills

  • Computer-aided dispatch
  • Emergency dispatch
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Written and verbal communication
  • Order taking
  • Conflict resolution

Certification

  • Certified 911 operator , Hidalgo County Central Dispatch - October 2024- Current

Timeline

Dispatch

Luna County Central Dispatch
08.2025 - Current

Dispatch

Hidalgo County Central Dispatch
05.2024 - Current

Cashier

Loves Travel Stop
06.2021 - 05.2024

High School Diploma -

Lordsburg HighSchool

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Skyeann Jacquez