Carol Schluter
Dispatch Coordinator
Burleson,TX
Summary
I started my career in Law Enforcement in 1999 and spent the next 22 years with the Mansfield Police
Department. I held many positions during my tenure there.
Patrol Officer
Hostage Negotiator
911 Operator
Instructor for Citizens Police Academy
Crime Scene Technician
Police Intern
During my tenure with the Department I worked to problem solve with multiple different teams including the
Communications division, Crisis Negotiation team and Patrol. Leadership skills, communication and problem
solving became second nature to me. Teamwork is imperative in this field and I was part of a team in every aspect
of my career.
I developed a strong interest in Web Development and retired from Law Enforcement to pursue my education. I am excited about the possibility of joining the Web Development Field.
Overview
24
24
years of professional experience
Work History
Dispatch Coordinator
Nextlink Internet
08.2023 - Current
- Responded to high volume of phone and email requests to provide logistics information.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Answered phone calls and responded to customer emails.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Managed customer accounts and invoicing.
- Developed and implemented customer service policies and procedures.
- Assisted in resolving customer complaints and grievances.
- Responsible for coordination of commercial vehicle routing
- Address problems and requests made by field technicians and customers
- Data entry, record keeping, record management
Communications Specialist
Mansfield Police Department
12.1999 - 06.2022
- Provide public safety dispatch services for emergency and non-emergency purposes
- Monitoring, tracking and assisting of public safety responders
- Computer Aided dispatch
- Radio and telephone operations
- De-escalating emergency callers
- Prioritizing information and directing and coordinating action
- Emergency Medical dispatching
- Receive and transmit state and local information related to motor vehicles, wanted person records and stolen property
- Performing record retention for accuracy
- Organizing and Maintaining sensitive files
- Coordination with Leadership Personnel, Police officers and Fire/ Medical Fire Leadership
Patrol Officer
Mansfield Police Department
12.1999 - 06.2022
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Gathered necessary information for court appearances and testified as witness under oath in court.
- Drafted reports detailing incidents and safety violations.
- Responded to emergency calls and provided appropriate support.
- Backed up patrol officers during difficult stops or to answer complex questions.
- Assessed and managed potential risks and hazardous situations.
- Responded to call-outs during periods of low coverage or high demand to serve public in Mansfield, TX.
- Responded to emergency calls to provide assistance to citizens in need.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Recorded facts to prepare reports documenting incidents and activities.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Conducted searches of individuals, vehicles and premises.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Monitored criminal activity in community to identify suspicious activity.
- Provided testimony in court proceedings.
- Rendered aid to accident victims and other persons requiring first aid for physical injuries.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic
- Handled citation and traffic violation paperwork.
- Assisted in special investigations and crime prevention programs.
- Checked vehicle equipment for proper functioning prior to use.
- Thoroughly analyzed criminal information and processed crime scenes.
- Obtained information from arrested subjects to conduct debriefings.
CID Internship
Mansfield Police Department
12.1999 - 06.2022
- Obtained and served search warrants related to ongoing cases.
- Wrote detailed reports outlining case findings for internal files and legal purposes.
- Gathered facts from interviews of suspects, witnesses, and complainants.
- Participated in court hearings to provide written reports, evidence and verbal testimonies.
- Kept meticulous and detailed records of each case to avoid causing any problems with prosecution.
- Obtained and verified evidence by interviewing, observing and conducting surveillance of suspects and records.
- Followed constitutional standards to properly obtain and execute warrants for arrests and searches.
- Conducted personal, property, and event surveillance.
- Preserved evidence for court hearings and checked integrity of individual pieces.
- Investigated complaints brought by members of community by conducting interviews and compiling evidence.
- Initiated and concluded investigations of crime organizations.
- Identified witnesses and collected statements to gather information and pursue remedies for violations of legal standards.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Prepared case reports from allegations, transcripts of interviews and physical evidence.
- Oversaw criminal cases, coordinated investigations, and prepared evidence and investigators for court cases.
- Collected and preserved physical evidence, photographs and laboratory submissions.
- Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
- Secured search warrants to investigate scenes of crimes and collect evidence.
- Researched criminal cases and led investigations to determine appropriate course of proceedings.
- Collected crime scene evidence, examined bodies, and investigated secondary locations to build detailed cases based on sound evidence handling practices.
Crime Scene Technician
Mansfield Police Department
12.1999 - 06.2022
- Attended and examined scenes of crimes.
- Sifted and sorted through evidence and recorded findings.
- Took pictures of crime scenes and specific evidence located at scenes.
- Utilized advanced techniques to identify and analyze evidence.
- Facilitated seamless transfer of evidence from crime scenes to laboratory.
- Extracted DNA, latent fingerprints and other biological evidence from crime scenes.
- Determined source and composition of evidence from examinations and tests.
- Helped determine likely events at shootings by analyzing gunshot residue, bullet paths and blood spatter evidence.
- Examined physical evidence such as hair, fiber or soil residues to obtain information about source and composition.
- Extracted, identified and quantified toxicology evidence.
- Reconstructed crime scenes to determine relationships among pieces of evidence.
- Conducted thorough examination of evidence for trace elements, fibers and other material evidence.
Crisis Negotiator
Mansfield Police Department
12.1999 - 06.2022
- Utilized comprehensive risk analysis to identify, assess and manage emergency management risks.
- Maintained current understanding of local, state and federal guidelines for emergency response.
- Built and strengthened relationships to manage effective planning and implementation of emergency response strategies.
- Utilized comprehensive risk analysis to identify, assess and manage emergency management risks.
- Inspected facilities and equipment to determine operational and functional capabilities in emergency situations.
- Investigated practical and theoretical issues facing emergency services and identified effective resolutions.
- Reviewed operational plans from other locations to identify options for local systems.
- Kept informed of activities or changes that could affect likelihood of emergencies, factors that could affect response efforts and details of plan implementation.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Citizen's Police Academy Instructor
Mansfield Police Department
12.1999 - 06.2022
- Observed and evaluated citizens' work to determine progress, provide feedback, and make suggestions for improvement.
- Supervised and monitored citizens' use of tools and equipment.
- Kept updated with developments in subject area curriculum, technical and career trends and teaching resources and methods.
- Met training needs with well-organized, factual programs based on contemporary requirements.
- Engaged citizen's in academic and practical conversations that elicited critical thinking, creativity, collaboration and communication.
- Established goals for courses with organized outlines and detailed lessons.
- Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.
- Connected instruction to real-world experiences and to students' post-secondary goals.
- Planned and documented programs of study meeting individual needs and abilities of students.
- Identified program successes and failures based on student assessments and course reviews.
- Developed software content, study aids and handouts for industry professionals.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Education
Software Engineering Bootcamp - Full Stack Web Development
Hofstra University -Quickstart
1101 S Captial Of Texas J Hwy Bldg Ste 202 Austin,08.2023
General Studies -
Tarrant County Community College
Arlington, TX05.2002
Skills
- Computer-aided dispatch
- Police and Fire procedures
- Map reading skills
- Information Intake
- Emergency medical dispatching
- Data management and retention
- Planning and Coordination
- Customer service
- Conflict resolution
- Self-motivator
- Data Entry
- Excellent written and oral communication
- Dispatch Planning
- Standard Operating Procedures Proficient
- Dispatch Collaboration
- Dispatch Procedures
Accomplishments
- Master Telecommunicator
- Intermediate Peace Officer
- Emergency Medical Dispatch
- Hostage/Crisis Negotiator
- Full Stack Web Devevlopment
Awards
Master Telecommunicator license EMD license Crisis Negotiator License
Additional Information
www.linkedin.com/in/carol-schluter-b03379257
https://github.com/cfmiller176
Timeline
Dispatch Coordinator
Nextlink Internet
08.2023 - Current
Communications Specialist
Mansfield Police Department
12.1999 - 06.2022
Patrol Officer
Mansfield Police Department
12.1999 - 06.2022
CID Internship
Mansfield Police Department
12.1999 - 06.2022
Crime Scene Technician
Mansfield Police Department
12.1999 - 06.2022
Crisis Negotiator
Mansfield Police Department
12.1999 - 06.2022
Citizen's Police Academy Instructor
Mansfield Police Department
12.1999 - 06.2022
Software Engineering Bootcamp - Full Stack Web Development
Hofstra University -Quickstart
General Studies -
Tarrant County Community College
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