Skye K Banda
85-775D Waianae Valley Rd, Waianae,HI
Summary
Enthusiastic customer service professional with eight years of success delivering quality customer experiences ranging from educational, retail, sales, and dining.
Overview
10
10
years of professional experience
Work History
Shuttle Lead/Vehicle Transporter
Ohana Transport Group
Honolulu, HI
03.2024 - 08.2024
- Transported all dirty vehicles for Avis Budget Group ( ABG) from the return area to the wash bay to be cleaned and prepared for rent.
- Transported all clean vehicles for ABG from the wash bay to the ready line to be scanned in as ready for rent.
- Transported all excess vehicles for ABG to the C5 storage and off lot locations to be stored until needed back on lot for rent.
- Reported all ABG damaged vehicles and vehicles in need of servicing to management and transported them to out of service area and Maintenance lot.
- Transported all ABG specialty vehicles to assigned parking areas.
- Organized all ABG keys for C5 storage and off lot locations in numerical order.
- Assisted ABG management with daily counts for on lot vehicles.
- Drove and directed shuttle teams to and from rental return area, wash bay, ready line, and C5 storage as needed.
- Stayed in constant radio communication with ABG management about specified vehicles needed most in the wash bay and ready line.
- Trained new and upcoming vehicle transporters according to ABG policies and regulations.
- Assisted ABG management with specialty vehicle deliveries to specified locations.
Lead Server Trainer/ Bartender
The Star of Honolulu Cruises & Event
Honolulu, HI
09.2021 - 08.2022
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Instructed new staff members on food handling procedures and service techniques.
- Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Upsold customers from shelf to premium brands to help boost sales.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Poured wine, beer and cocktails for patrons.
Security Guard
Makaha Valley Towers
Waianae, HI
10.2021 - 01.2022
- Investigated reported incidents to protect company assets.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Responded to medical emergencies before paramedic and law enforcement arrival.
- Monitored access control systems and key code records for suspicious activities.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Monitored premises and recorded activity in daily officer reports.
- Verified photo IDs and tickets to allow guests passage.
- Reported safety hazards for remediation response.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Completed incident reports to record security or loss prevention incidents.
- Observed patrons and customers to quickly address security situations.
Merchandise Associate
Lowes Home Improvment
Honolulu, HI
12.2020 - 07.2021
- Kept work areas professional, organized and clean.
- Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Picked up boxes and related trash from sales floor.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Reset merchandise throughout assigned section to give shelves and racks professional appeal.
- Prepared products by adding tags and readying pallets for restocking.
- Assessed floor displays to restock merchandise.
- Observed strict safety measures while stocking shelves to prevent falls and mishaps.
- Gathered assigned merchandise and transported to store floor locations using hand trucks.
- Checked delivered merchandise and order information to verify shipment accuracy.
- Identified stock needs, replaced outdated stock and assembled products.
Sales Account Manager
Highland Reserve
Louisville, KY
01.2020 - 07.2020
- Answered customers' questions about product prices, availability, uses and credit terms.
- Addressed customer questions and concerns regarding products, prices and availability.
- Formulated trusted relationships with key accounts.
- Answered customers' questions about products prices, availability, uses and credit terms.
- Liaised between customers and sales teams to deliver successful solutions according to customer needs.
- Wrote, proofed and edited sales proposals and correspondence.
- Trained sales teams on educational products at seminars and special events.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Contacted new and existing customers to outline benefits of products.
- Monitored customer order process and addressed customer issues.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Demonstrated product features to align with customer needs.
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
- Presented products and services to prospective and existing customers to meet client needs.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Developed key customer relationships to increase sales.
- Created successful strategies to develop and expand customer sales.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Helped customers find specific products, answered questions and offered product advice.
- Stayed up to date on company products and services to support sales objectives.
- Planned and organized strategic daily work schedule to maximize time and maintain frequent connections with customers.
- Maintained high feedback ratings from customers by responding quickly to questions and problems.
- Gave top-notch service to everyone in order to provide ample sales opportunities.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Resolved tension with customers complaining about products, services or store personnel, answering product questions and providing instructions for complaints.
- Gained customer base by identifying needs to deliver relevant product solutions that achieve client needs.
Merchandise Associate
The Home Depot Inc
Elizabethtown, KY
06.2018 - 02.2020
- Greeted store customers, offered assistance and thanked each for patronage.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Monitored stock to maintain sufficient quantity of featured product.
- Reconciled orders using dedicated financial plans and forecasting tools.
- Compiled reports based on periodic competitive pricing shopping trips.
- Conducted staff meetings with sales personnel to introduce new merchandise.
- Generated, reviewed and distributed sales reports each week for management.
- Provided feedback on competitor activity, policies and best practices to streamline internal operating model.
- Ran weekly and monthly strategy reports to analyze business trends and provide recommendations.
- Tracked shipping and documented weekly and monthly fallout.
- Identified labels, trends and opportunities by sampling competitor shopping experiences.
- Selected merchandise based on quality and cost-efficiency models.
- Managed vendor chargebacks and follow up to maintain balanced inventory.
- Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
- Put together, corrected and updated product assortment sheets.
- Developed and maintained seasonal plans to account for different department needs.
- Communicated and coordinated planogram execution with store management.
- Constructed aisle displays and arranged end caps to promote specific products.
- Reorganized sales floor to optimize customer flow and improve product visibility.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
Cashier Trainer
Target
Kapolei, HI
07.2017 - 03.2018
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed payments promptly for customers to exceed productivity standards.
- Helped with purchases and signed customers up for rewards program.
- Helped customers find specific products, answered questions and offered product advice.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Verified customer age requirement for alcohol or tobacco purchases.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Monitored checkout counters and self-checkout areas to assist with complex transactions.
- Prepared cash deposits and balanced store safe for opening and closing of business.
- Processed refunds for worn, damaged and broken merchandise.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Answered customers' questions and provided information on store procedures or policies.
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Welcomed large volume of guests and improved overall customer service.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Managed customer complaints and rectified issues to complete satisfaction.
Assistant Tutor
Kumon Education Center
Waianae, HI
11.2014 - 11.2016
- Designed comfortable tutoring environment conducive to learning.
- Assisted students in finding useful study methods to enhance academic performance.
- Utilized listening and questioning strategies to diagnose student needs and monitor progress.
- Prepared students for standardized tests, ACT exams and advanced course placements.
- Met with students to clarify and review concepts taught in class and solve specific problems.
- Assessed student progress at each session, making recommendations that increased effectiveness of tutoring and lessons.
- Worked closely with students to help develop math and essay writing skills.
- Helped students review and understand previous lessons to make connection with new lesson.
- Created and implemented individual lesson plans based on student learning styles.
Education
High School Diploma -
Waianae High School
Waianae, HI05.2017
Some College (No Degree) - Psychology 101
University of Hawaii - West Oahu
Kapolei, HISome College (No Degree) - Nursing
Chaminade University of Honolulu
Honolulu, HISkills
- Liquor, wine and food service
- Cash handling
- Liquor commission Card
- Food handlers card
- Guard card
- Critical thinking
- Customer service
- Organized & efficient
- Training & development
- Computer proficiency
- Time Management
- Team Management
- Personnel engagement
- Communication
- Medical Terminology
- Safe Driving Practices
- Mentorship/supervisorship
Timeline
Shuttle Lead/Vehicle Transporter
Ohana Transport Group
03.2024 - 08.2024
Security Guard
Makaha Valley Towers
10.2021 - 01.2022
Lead Server Trainer/ Bartender
The Star of Honolulu Cruises & Event
09.2021 - 08.2022
Merchandise Associate
Lowes Home Improvment
12.2020 - 07.2021
Sales Account Manager
Highland Reserve
01.2020 - 07.2020
Merchandise Associate
The Home Depot Inc
06.2018 - 02.2020
Cashier Trainer
Target
07.2017 - 03.2018
Assistant Tutor
Kumon Education Center
11.2014 - 11.2016
High School Diploma -
Waianae High School
Some College (No Degree) - Psychology 101
University of Hawaii - West Oahu
Some College (No Degree) - Nursing
Chaminade University of Honolulu