Have a greenhouse enjoy growing plants and vegetables, boating, cooking and baking ( used to bake gourmet carrot cakes for dessert service at da Eduardo restaurant
Kerry Stone
Harrison Township ,MI
Summary
Dynamic hospitality professional with extensive experience at The Detroit Club, excelling in guest relations and team leadership. Proven track record in upselling techniques, increasing sales by 20%. Skilled in liquor, wine, and food service, with a focus on customer satisfaction and staff training. Strong communicator with a commitment to excellence and compliance.
Overview
20
20
years of professional experience
Work History
Lead Sever/lead Event
The Detroit Club
05.2022 - 08.2025
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Fine Dining Server/ Off Site Events/ Bartender
Da Edoardo
02.2017 - 05.2022
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Managed sections for smooth flow of guests and orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Rolled silverware, set up tables and polished glassware and silverware.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Suggested wine pairings to go with specific menu items.
Event Server
Levy
03.2014 - 10.2016
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Monitored dietary restrictions and served guests with special needs.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Arranged linens and table settings according to seating plan and event theme.
- Answered guest questions about event plans and food service choices.
- Checked on tables and drink needs while refilling water glasses and bringing supplies to customers.
- Executed synchronized meal service simultaneously serving multiple guests.
- Provided friendly, courteous service to create memorable moments for guests.
- Returned reusable goods and serving equipment for inventory and restock.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Handled food and beverage orders for up to Number guests, delivering prompt and friendly service.
- Worked with banquet manager to coordinate event set up and schedule.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Responded to guest inquiries and requests promptly and courteously.
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Adhered to all health and safety regulations while serving food and beverages.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Assessed meal preparation to check creation of special orders and cooking procedures.
- Served meals to customers according to established guidelines.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Processed customer payments to accurately record transactions.
- Replenished condiments and other supplies at tables and service bars.
- Maintained clean and safe work environment.
- Monitored staff money handling for suspicious behaviors like card skimming.
- Assisted customers in selecting menu items, answering questions and providing general information.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Increased sales significantly by upselling higher-end products to customers.
Bartender
Beach Grill
04.2005 - 09.2008
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Obtained cash bank and stocked service bar to prepare for operation.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Upheld strict regulations for safe alcohol service and food safety.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Assisted with inventorying beverage stock and bar supplies.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Helped management plan and serve bar menu exceeding customer expectations.
- Completed requisitions to maintain required stock par levels.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Prepared garnishes by evenly slicing and pitting fruits.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Built relationships with vendors to manage orders and negotiate costs.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Education
Associate of Arts - Business
Henry Ford College University of Michigan
Dearborn, MI05.1996
High School Diploma -
Cabrini High School
Allen Park, MI05.1989
Skills
- Table setting arrangements
- Dish preparation
- Upselling techniques
- Liquor, wine, and food service
- Buffet setup and takedown
- Accurate money handling
- Food inspection
- Bill computation
- High volume dining
- Server monitoring
- Food preparation
- Tableside service
- Dining crew workflow optimization
- Sales techniques
- Critical thinking
- Order accuracy
- Task delegation
- Guest relations management
- Dining oversight
- Food safety compliance
- Promotions execution
- Responsible and trustworthy
- Team motivation
- Customer service
- Staff training
- Order taking and processing
- Staff supervision
- Point of sale systems
- Willingness to learn
- ServSafe certification
- Safe food handling
- Front-of-house display creation
- Problem-solving
- Price memorization
- Flexible schedule
- Relationship building
- Point of sale (POS) system operations
- Banquet service
- Effective customer upselling
- POS operation
- Employee retention
- Employee training and development
- Item promotion
- Cash handling
- Food safety management
- Teamwork and collaboration
- Verbal and written communication
- Service prioritization
- Guest relations
- Attention to detail
- Party management
- Team management
- Check payment processing
- Sales goals achievement
- Full service dining
- Compliance standards
- Dining area maintenance
- Relationship management
- Alcohol serving
- Compliance training
- Wine and cocktail meal pairing
- Strong leadership
Additional Information
Avid Gardner , humane society volunteer, extensive wine knowledge, handled catering at da Eduardo restaurant for professional teams the Detroit Red Wings and Detroit tigers..
Interests
Timeline
Lead Sever/lead Event
The Detroit Club
05.2022 - 08.2025
Fine Dining Server/ Off Site Events/ Bartender
Da Edoardo
02.2017 - 05.2022
Event Server
Levy
03.2014 - 10.2016
Bartender
Beach Grill
04.2005 - 09.2008
Associate of Arts - Business
Henry Ford College University of Michigan
High School Diploma -
Cabrini High School