Summary
Overview
Work History
Education
Skills
Timeline
Generic
Skykirra Blackmon

Skykirra Blackmon

Lawrenceville,GA

Summary

Hardworking and punctual professional works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day. Efficient professional in inventory management and logistics, known for high productivity levels and the ability to complete tasks swiftly. Possess specialized skills in accurate order picking, inventory auditing, and safe material handling, ensuring smooth operations. Excel in time management, teamwork, and adaptability, leveraging these soft skills to meet deadlines and support colleagues effectively.

Overview

10
10
years of professional experience

Work History

Picker

Amazon
Stone Mountain, Georgia
07.2023 - Current
  • Organized products efficiently within designated storage areas.
  • Selected items from warehouse shelves using handheld scanners.
  • Ensured accurate order fulfillment by cross-checking inventory lists.
  • Collaborated with team members to maintain workflow efficiency.
  • Maintained cleanliness and safety standards throughout the work area.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Executed picking tasks according to order specifications while meeting daily productivity requirements.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.

Customer Service Representative

Genpact
Duluth, Georgia
04.2023 - 07.2023
  • Managed escalated complaints, ensuring timely resolutions and follow-ups.
  • Documented customer interactions for quality assurance and reporting.
  • Collaborated with team members to improve service delivery standards.
  • Assisted clients with account management and service-related issues.
  • Resolved customer inquiries using company systems and processes.
  • Maintained knowledge of product offerings to support customer needs effectively.
  • Analyzed feedback to identify opportunities for service improvement initiatives.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.

Produce Stocker

Walmart
Duluth, Georgia
11.2019 - 02.2023
  • Stocked shelves with fresh produce to ensure product availability.
  • Organized displays to enhance product visibility and accessibility.
  • Monitored inventory levels to assist in efficient restocking processes.
  • Maintained cleanliness of produce sections for a safe shopping environment.
  • Assisted customers in locating products and answered inquiries promptly.
  • Followed safety protocols while handling produce and cleaning supplies.
  • Learned about various produce types to improve customer assistance skills.
  • Greeted customers in a friendly manner, responding promptly to inquiries and requests for assistance.

Receptionist

Shandra and Sons
Lawrenceville, Georgia
01.2016 - 08.2019
  • Greeted and assisted visitors with professionalism and courtesy.
  • Managed incoming calls and directed them to appropriate staff members.
  • Maintained organized front desk area for efficient workflow.
  • Scheduled appointments and coordinated meetings for team members.
  • Processed incoming and outgoing mail promptly and accurately.
  • Supported administrative tasks, including filing and data entry, as needed.
  • Provided information to clients about services offered by the company.
  • Collaborated with team members to ensure smooth office operations.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled and confirmed appointments.
  • Provided excellent customer service at all times while interacting with both internal and external customers.

Education

High School Diploma -

Central Gwinnett Highschool
Lawrenceville, GA
05-2018

Skills

  • Time management
  • Effective communication
  • Conflict resolution
  • Organization skills
  • Problem solving
  • Team collaboration
  • Safety compliance
  • Service improvement
  • Attention to detail
  • Product knowledge

Timeline

Picker

Amazon
07.2023 - Current

Customer Service Representative

Genpact
04.2023 - 07.2023

Produce Stocker

Walmart
11.2019 - 02.2023

Receptionist

Shandra and Sons
01.2016 - 08.2019

High School Diploma -

Central Gwinnett Highschool

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