Skyla Cessna
Signal Mountain,Tennessee
Summary
- Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
- Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
- Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
- Caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature and proactive approach to solving problems and managing conflict.
Overview
5
5
years of professional experience
Work History
Cashier
T.J. Maxx
06.2023 - Current
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Worked with floor team and managers to meet wide range of customer needs.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Assisted customers with returns, refunds and resolving transaction issues.
Camp Counselor
Elaine Adams
06.2023 - 07.2023
- Worked at ZooAbility and Friends Discovery Museum for kids with disabilities
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Established lasting connections with campers'' families through consistent communication regarding progress and achievements during their time at camp.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
Server
Aubrey's Restaurant
05.2022 - 01.2023
- Displayed enthusiasm and promoted excellent service to customers
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
Cashier Assistant Manager
Cato
06.2021 - 04.2022
- Stocked, tagged and displayed merchandise as required.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
Books-A-Million
11.2020 - 05.2021
- Stocked, tagged and displayed merchandise as required.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Set up new sales displays each week with fresh merchandise.
- Upsold additional products and services to customers, increasing revenue.
- Worked with floor team and managers to meet wide range of customer needs.
Front Desk Receptionist/ Child Care
Signal Mountain Athletic Club
10.2018 - 05.2020
- Collected deposits, fees, and payments.
- Trained new team members on company procedures, customer service and issue resolution.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Led children in creative activities, while maintaining a safe and orderly group.
- Developed age-appropriate activities and crafts to engage children.
Education
Bachelor of Science - Counseling Psychology
The University of Tennessee - Chattanooga
Chattanooga, TN05.2024
Signal Mountain Middle Highschool
Signal Mountain05.2020
Skills
- Stocking and Replenishing
- Credit and Cash Transactions
- Works Well with Others
- Dining Area Maintenance
- Customer Service
- Check Payment Processing
- Adaptive and Creative
- Retail Management
Timeline
Cashier
T.J. Maxx
06.2023 - Current
Camp Counselor
Elaine Adams
06.2023 - 07.2023
Server
Aubrey's Restaurant
05.2022 - 01.2023
Cashier Assistant Manager
Cato
06.2021 - 04.2022
Cashier
Books-A-Million
11.2020 - 05.2021
Front Desk Receptionist/ Child Care
Signal Mountain Athletic Club
10.2018 - 05.2020
Bachelor of Science - Counseling Psychology
The University of Tennessee - Chattanooga
Signal Mountain Middle Highschool
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