SKYLA CORBIN
Prince George
Summary
Dynamic Operation Supervisor at UPS with a proven track record in optimizing workflow efficiency and training new employees. Recognized for effective problem-solving and leadership skills, I successfully implemented safety protocols and enhanced team performance, ensuring timely package processing and delivery in a fast-paced environment.
Overview
11
11
years of professional experience
Work History
Operation shift manager
Ups
Richmond
06.2018 - Current
- Part-time supervisor starting in May of 2019 to present
- Supervised daily operations to ensure timely package processing and delivery
- Trained new employees on safety protocols and operational procedures.
- Led team meetings to communicate goals, updates, and performance expectations.
- Facilitated team member support during peak periods to maintain operational flow.
- Coordinated staff schedules and delegated tasks to enhance workflow efficiency.
- Collaborated with shipping teams to streamline order fulfillment processes.
- Addressed any problems that may arise during day-to-day operations in a timely manner.
- Developed and implemented safety policies and procedures, ensuring compliance and promoting a safe work environment.
- Ensured appropriate staffing levels to meet production demands.
- Warehouse worker for a year and a half loading trailers on the midnight shift
CASHIER/ TEAM-LEAD
Dollar General
Prince George
05.2024 - 07.2024
- Supervised daily cash handling and register operations for team efficiency.
- Trained new cashiers on customer service standards and register procedures.
- Processed payments promptly for customers to exceed productivity standards.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Implemented loss prevention strategies to minimize theft and errors.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Monitored cashier performance and provided feedback.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Developed strong working relationships with team members to foster collaboration.
- Managed inventory levels and organized stock for efficient checkout process.
- Processed refunds and exchanges according to company policy.
- Ensured compliance with all safety regulations while performing tasks.
- Verified customer age requirement for alcohol or tobacco purchases.
- Counted cash drawers at end of shifts to ensure accuracy. cashier drawers.
- Completed paperwork related to personnel actions including hiring, terminations, transfers.
- Kept work area tidy to enhance operational flow. and kept cash drawer organized.
- Scanned items and checked pricing on cash register for accuracy.
- I worked morning and night shift cashiering and closing, working with the public while stocking.
- Processed returned merchandise by strictly following store return and exchange procedures.
Waitress and Cashier/Hostess
Pietro's Italian Restaurant
Chester
08.2015 - 09.2021
- Provided friendly service to guests in a fast-paced dining environment.
- Took customer orders accurately and communicated them to the kitchen staff.
- Delivered food and beverages promptly to ensure guest satisfaction.
- Ensured guests had continuous access to beverages, enhancing their dining experience.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Maintained cleanliness of dining area, ensuring a welcoming atmosphere.
- Assisted with setting and clearing tables during busy service hours.
- Took orders for food and drinks and delivered them to guests.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Garnished dishes and beverages to serve visually appealing menu items.
- Served alcoholic beverages responsibly in accordance with state laws.
- Handled phone calls and processed orders while delivering customer service in the restaurant.
- Processed payments accurately using cash registers or POS systems.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Prepared checks accurately and processed payments promptly.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Provided accurate change for cash transactions using a cash register system.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Processed customer transactions using point-of-sale system efficiently.
- Maintained a polite and a professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees to perform duties.
- Trained new staff on cashier procedures and customer service expectations.
- Collaborated with team members to ensure smooth restaurant operations.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Set up tables in between patrons to reduce wait times.
- Stocked service areas with supplies during slow periods.
- Communicated daily specials and menu updates to customers effectively.
- Performed basic math calculations when computing bills for customers' meals.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
Standard Diploma -
Lloyd C Bird High School
Chesterfield, Virginia06-2018
Skills
- Cash register operations
- Safety protocols
- Workflow efficiency
- Employee onboarding
- Employee training
- Cash handling
- Problem solving
- Leadership skills
- Shift leadership
- Time management
- Customer service focus
- Attention to detail
- Communicate effectively
- Computer proficiency
- Payroll
- Adaptable work hours
- Opening and closing procedures
- Employee training
Timeline
CASHIER/ TEAM-LEAD
Dollar General
05.2024 - 07.2024
Operation shift manager
Ups
06.2018 - Current
Waitress and Cashier/Hostess
Pietro's Italian Restaurant
08.2015 - 09.2021
Standard Diploma -
Lloyd C Bird High School