Skyla Dingus
Manassas,VA
Summary
Excels in cash handling, customer interaction, and problem-solving with focus on achieving results. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Well-organized and dependable with unparalleled dedication to team success, business operations, and customer loyalty.
Overview
6
6
years of professional experience
Work History
12-1900
12-1900
12-1900
08.2021 - 08.2022
12-1900
Cashier
Hardee’s
Clintwood, VA
09.2019 - 04.2020
- Monitored inventory levels, restocked supplies, and ensured product availability for customers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Worked with floor team and managers to meet wide range of customer needs.
Customer Service Representative
Sykes (AT&T) Call Center
Wise, VA
10.2016 - 05.2017
- Provided technical support for AT&T products, guiding customers through troubleshooting steps.
- Educated customers on product features and promotions, driving upsell opportunities.
- Streamlined communication processes between departments to expedite issue resolution.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Met customer call guidelines for service levels, handle time and productivity.
- Assisted customers with billing inquiries and payment processing using credit and debit methods
Education
Completed Two College Courses - General Studies
South Side Va Community College
Virginia High School Diploma -
Ridge View High School
Clintwood, VASkills
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Cash register operation
- Order taking
- Payment processing
- Refunds and exchanges
- ID verification
- Fraud prevention awareness
- Identification checks
- Empathy and patience
- Complaint resolution
- Credit card processing
- Upselling techniques
Timeline
12-1900
12-1900
08.2021 - 08.2022
Cashier
Hardee’s
09.2019 - 04.2020
Customer Service Representative
Sykes (AT&T) Call Center
10.2016 - 05.2017
Completed Two College Courses - General Studies
South Side Va Community College
High School Diploma -
Ridge View High School