Skyla Espiau

• Provided support to residents by delivering attentive service that created a welcoming dining atmosphere.
• Assisted in organizing dining areas while following safety and sanitation protocols.
• Worked alongside kitchen staff to ensure timely meal delivery and accommodate resident preferences.
• Maintained a clean dining area by promptly addressing spills and debris to ensure safety.
• Adapted to menu changes and resident dietary requirements to improve satisfaction.
• Trained new servers on operational standards and effective customer service techniques.
• Collected resident feedback to enhance menu options and overall dining experience.
• Applied communication and problem-solving abilities to resolve customer complaints and foster long-term loyalty.
• Improved customer satisfaction through exceptional service and upkeep of a clean dining space.
• Cultivated strong relationships with residents.
• Promoted a positive work environment by encouraging teamwork among colleagues and showing initiative when necessary.
• Took orders and delivered meals to residents in the main dining room.
• Kept current on menu items, including ingredients, preparation methods, allergens, and dietary restrictions for effective guest communication.
• Checked in with residents regarding dietary needs while refilling drinks and clearing plates.

• Delivered food and beverages to guests promptly during busy periods.
• Maintained cleanliness of dining area according to sanitation and safety guidelines.
• Supported kitchen staff in expediting orders to foster teamwork between front and back of house.
• Monitored food supply inventory and communicated needs to management.
• Engaged with guests to improve dining experience by addressing inquiries and concerns.
• Assisted in training new team members on operational procedures and customer service practices.
• Facilitated suggestions for process improvements to enhance workflow and efficiency.
• Handled high-pressure situations with professionalism during peak hours.
• Managed multiple tasks concurrently while prioritizing duties for productivity.
• Greeted customers and provided excellent service to older retired patrons.
• Collaborated with kitchen staff to verify order accuracy, reducing errors and complaints.
• Maintained organized dining areas to create a welcoming atmosphere for guests.
• Followed food safety protocols while transporting food items to protect guests and staff.
• Received positive feedback from guests and management for dedication to customer satisfaction.

Pursuing opportunities, education and networking within the arts community in cinematography and video editing and photography.

Apart of the exclusive leadership program for freshman at VCU.