Skyla Nigro
East Walpole
Summary
Experienced with strategic planning and execution of marketing and sales initiatives. Long track of over 7 years of hands-on experience in customer service positions, gaining valuable insights into consumer engagement, customer-focused service, branding, and digital marketing trends. Unique ability to blend data-driven decision-making with creative problem-solving for effective contributions to marketing campaigns. Thrives in collaborative and team-oriented environments, excelling in communication, leadership, and strategic thinking. Outgoing nature and passion for making connections make me an asset in fast-paced, people-centric roles. Key strengths include customer service and relationship building, data-driven decision-making, leadership and team collaboration, digital strategy and consumer engagement, social media marketing and management, as well as innovative adaptation.
Overview
6
6
years of professional experience
Work History
Product Educator/Sales Associate
Lululemon
12.2021 - 08.2024
- Provided an exceptional first class guest experience by engaging with guests to identify their needs, educating guests on product features and technical details, and making personalized recommendations
- Drove sales by producing in-store sales through active listening, product knowledge, and relationship building with guests
- Executed merchandising initiatives, supported store events, and maintained brand standards to enhance a cohesive luxury shopping experience
- Collaborated with the team in achieving sales goals, tracked key performance indicators, and established brand loyalty
- Some key skills gained include customer engagement & relationship building, sales & product education, brand representation & marketing, and team collaboration & goal achievement
Sales Representative
Weed Man Lawn Care
02.2024 - 04.2024
- Expanded customer base through door to door sales
- Built relationships with customers and community to promote long term business growth.
Professional Childcare Provider
Stephanie Stiegl & Kurt Stiegl
05.2024 - 09.2024
- Created a routine and nurturing atmosphere by synchronizing daily routines, organizing engaging activities, and ensuring the health of the child
- High-level clear communication, problem-solving, and organizational abilities
- Time management and multitasking skills were emphasized by the arranged caregiving, meal serving, and education, and handling multiple matters in a timely and swift work environment
Professional Childcare Provider
Maura Goldbrick & Patrick Goldrick
05.2023 - 09.2023
- Planned daily schedules, scheduled and managed educational assignments, and provided a structured and supportive environment
- Exceptional communication, organization, problem-solving, and flexibility
- Maintained healthy parent relations, managed schedules, and provided a seamless day-to-day operation
Professional Childcare Provider
Amy Trecartin & Kyle Trecartin
05.2022 - 09.2022
- Managed daily care responsibilities while providing a disciplined and engaging environment
- Developed and implemented educational activities according to developmental stages, organizational scheduling, and practiced open communication with the parents for a seamless experience
- Working with children there were many unexpected situations, this provided me with hands-on experience with adaptability and problem-solving
Luxury Salon Receptionist
Salon Beni
04.2021 - 09.2021
- Booked appointments, answered clients' inquiries, and provided a seamless front-desk experience while establishing good relationships with new and regular clients
- Helped drive revenue through the sale and promotion of high-end haircare products, the creation of visually appealing physical ads for promotions and specials, and the upkeep of a high-end, customer-centric atmosphere
- Created and installed physical advertisements and in-store displays to attract customers and increase sales, demonstrating campaign strategy and branding expertise
Early Childhood Assistant
Sunshine Country Day School
08.2020 - 04.2021
- Help lead teachers create a structured and interactive learning atmosphere for young children
- Assisted with preparing lesson plans, maintained a positive and secure environment, and worked with both staff and parents to provide quality childcare and child development
- Provided individualized instruction and support to meet personal needs of each child.
Luxury Hospitality Hostess
Davios
07.2019 - 11.2020
- Provided an outstanding customer experience in a fine dining environment, practicing superior customer service, organizational, and communication skills
- Scheduled reservations, created strategic seating charts, and ensured a seamless front-of-house operation
- Role required thorough knowledge of the menu, the floor plan, and guest preferences
Hostess/ Busser/ Food Runner
Finnegans Wake
10.2018 - 05.2019
- Provided excellent customer service under the time constraint of a dining room environment
- Managed guest seating, supported table turn, and ran food to guests in a timely manner
- Strong communication, multitasking, problem-solving, and working in teams
Education
Bachelor's Degree in Science - Marketing
Westfield State University
Westfield, MA05.2025
High School Diploma -
Walpole High School
Walpole, MA06.2021
Skills
- Social media marketing
- Content creation
- Product marketing
- Client engagement
- Campaign management
- Customer service
- Team collaboration
- Marketing strategy
- Brand development
- Client relationship management
- MS office
- Communication
Personal Information
- Date of Birth: 03/03/03
- Gender: Female
Location
Boston, MA
Languages
English
Native or Bilingual
Interests
- Yoga
- Pilates
- Mindfulness Practices
- Participating in fundraising events to support local charities, schools, or community projects
- Animal Welfare Advocacy
- Volunteer Work
Timeline
Professional Childcare Provider
Stephanie Stiegl & Kurt Stiegl
05.2024 - 09.2024
Sales Representative
Weed Man Lawn Care
02.2024 - 04.2024
Professional Childcare Provider
Maura Goldbrick & Patrick Goldrick
05.2023 - 09.2023
Professional Childcare Provider
Amy Trecartin & Kyle Trecartin
05.2022 - 09.2022
Product Educator/Sales Associate
Lululemon
12.2021 - 08.2024
Luxury Salon Receptionist
Salon Beni
04.2021 - 09.2021
Early Childhood Assistant
Sunshine Country Day School
08.2020 - 04.2021
Luxury Hospitality Hostess
Davios
07.2019 - 11.2020
Hostess/ Busser/ Food Runner
Finnegans Wake
10.2018 - 05.2019
High School Diploma -
Walpole High School
Bachelor's Degree in Science - Marketing
Westfield State University
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