Summary
Overview
Work History
Education
Skills
Timeline
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Skyla Rhorer

Clearfield,UT

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

Overview

2
2
years of professional experience

Work History

Call Center Representative

America First Credit Union
Clearfield, Utah
05.2024 - 10.2024
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Developed effective working relationships with team members across multiple departments.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.

Line Cook

Powder Mountain Ski Resort
Eden, Utah
12.2022 - 05.2024
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Cleaned food preparation areas, cooking surfaces, and utensils.
  • Stocked and restocked kitchen supplies as needed.
  • Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
  • Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
  • Organized the storage area to ensure that all necessary items were readily accessible.
  • Performed basic knife skills such as dicing onions or slicing meats.
  • Followed health and safety standards to ensure safe working environment for employees and customers alike.
  • Communicated effectively with other staff members regarding orders and menu changes.
  • Plated dishes according to restaurant presentation standards before delivering them to customers.

Education

High School Diploma -

Weber High School
Ogden, UT
06-2019

Skills

  • Call logging
  • Customer Service
  • Report Preparation
  • Product Upselling
  • Customer Relationship Management
  • Account updating

Timeline

Call Center Representative

America First Credit Union
05.2024 - 10.2024

Line Cook

Powder Mountain Ski Resort
12.2022 - 05.2024

High School Diploma -

Weber High School

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Skyla Rhorer