Skyla Wilkins
Shaker Heights,OH
Summary
Friendly and dependable customer-focused cashier. Upholding customer loyalty through attention to detail, excellent mathematical skills, and strong customer service experience. Excels in helping customers feel welcomed while simultaneously and accurately managing payments using POS systems. Generates repeat business by working with people of diverse backgrounds and remaining adaptable even when conflict arises. Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
4
4
years of professional experience
Work History
Server
Sloopy's Diner
1739 N High St, Columbus, OH 43210, OH
09.2024 - 01.2025
- Cleaned tables and chairs to prepare dining area for next customers.
- Provided exceptional service to high volume of daily customers.
- Explained menu items, describing ingredients and cooking methods upon request.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Delivered food orders promptly and courteously.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Stocked service areas with supplies during slow periods.
- Took orders from customers accurately and in a timely manner.
- Served food and beverages to patrons and immediately remedied issues with orders.
Reception Assistant
Holy Trinity Cultural Arts Center
7209 Woodland Ave, Cleveland, OH 44104, OH
05.2024 - 10.2024
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Greeted and welcomed visitors, clients, and customers in a friendly and professional manner.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Assisted customers with inquiries and requests in a timely manner.
Team Member
Whole Foods Market Inc
5901 E Galbraith Rd, Ste 105, Cincinnati, OH 45236
02.2024 - 04.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payments for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Cashier
Giant Eagle
6259 Mayfield Rd, Mayfield Heights, OH 44124, OH
02.2022 - 08.2022
- Accepted a variety of payment methods, including, but not limited to, gift cards, checks, and credit or debit cards
- Processed cash transactions on POS systems and provided correct change
- Maintained a clear checkout area by cleaning and sanitizing checkouts and other high-touch surfaces for a tidy presentation
- Adhered to cash handling policies and procedures
- Kept up a high pace to minimize customer wait times at checkout
- Greeted customers with prompt and friendly service
Sandwich Artist
Subway
14419 Cedar Rd, South Euclid, OH 44121, OH
06.2021 - 07.2022
- Assembled and served meals according to specific guest requirements.
- Stocked shelves with products and supplies.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Upsold additional items to increase store profits.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Assisted in the training of new staff members on proper sandwich-making techniques.
- Organized food preparation stations and regularly replenished supplies.
- Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Education
Bachelor of Science - Computer And Information Sciences
Cuyahoga Community College
Cleveland, OH04.2028
HIGH SCHOOL DIPLOMA -
Shaker Heights High School
Shaker Heights, OH05.2022
Skills
- Cash Management
- Product recommendations
- Client Relationship Management
- Scanner operations
- POS system operations
- Clear Communication
- Collaboration and Teamwork
- Flexible Schedule
- Customer service
- Memory retention
- Food delivery
- Guest seating
- Order management
- Multitasking and organization
- Task prioritization
- Table bussing
Contact
Skyla Wilkins
Address
22535 Fairmount Blvd, Shaker Heights, OH 44118
Phone
216-562-7393
Sweetskycw@gmail.com
Timeline
Server
Sloopy's Diner
09.2024 - 01.2025
Reception Assistant
Holy Trinity Cultural Arts Center
05.2024 - 10.2024
Team Member
Whole Foods Market Inc
02.2024 - 04.2024
Cashier
Giant Eagle
02.2022 - 08.2022
Sandwich Artist
Subway
06.2021 - 07.2022
Bachelor of Science - Computer And Information Sciences
Cuyahoga Community College
HIGH SCHOOL DIPLOMA -
Shaker Heights High School
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