Skyla Wilson
Chapel Hill,NC
Summary
Dynamic professional with a proven track record in successful customer service and business. Skilled in time management and problem-solving, I successfully ran my own business, enhanced customer satisfaction and built a loyal client base as an entrepreneur. Proficient at strategic marketing, I thrive in collaborative environments to achieve service excellence.
Overview
6
6
years of professional experience
Work History
Delivery Assistant
The Flower Cottage
Charleston, SC
05.2024 - 08.2024
- Planned routes and obtained customer signatures on receipts.
- Notified supervisors if any problems occurred during the course of a shift.
- Verified the contents of inventory loads against shipping papers.
- Received instructions from supervisor about daily assignments.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Prioritized and organized tasks to efficiently accomplish service goals.
Entrepreneur Dog Poop Scooper
Myself
Chapel Hill, NC
05.2018 - 01.2020
- Developed and implemented a business plan and strategic marketing materials to target ideal clientele.
- Greeted clients and provided friendly, effective customer service.
- Created spreadsheets summarizing and organizing customers' needs and service details.
- Created detailed reports on customer service metrics.
- Managed schedule adjusting to clients' needs.
- Built a strong client base through a proven reputation and referrals.
- Effectively monitored accounts receivable and maintained a profitable budget.
Education
High School Diploma -
Northwood High School
Pittsboro, NC06-2025
Skills
- Administer medicine to dogs via oral and injection
- Customer service
- Marketing strategy
- Time management
- Business planning
- Team collaboration
- Cash handling experience
- Strong communication skills
- Problem-solving
Affiliations
- Occasional dog sitting (including administering medicine via oral and/or injection)
- Retired soccer player
- Artist and writer
- Car enthusiast
Timeline
Delivery Assistant
The Flower Cottage
05.2024 - 08.2024
Entrepreneur Dog Poop Scooper
Myself
05.2018 - 01.2020
High School Diploma -
Northwood High School
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