Skylah Legrand
Staten Island,NY
Summary
Professional with strong background in customer service and reservations management. Skilled in efficient booking processes, problem-solving, and maintaining high standards of accuracy and reliability. Strong collaborator, adaptable to shifting priorities, and focused on delivering results. Known for excellent communication, attention to detail, and proactive approach to enhancing guest experiences.
Overview
6
6
years of professional experience
Work History
Reservasionist
Call Center Solutions
08.2022 - 11.2023
- Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.
- Maintained up-to-date knowledge of hotel policies, rates, and promotions to provide accurate information to guests.
- Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
- Consistently met or exceeded performance metrics for call handling, reservation accuracy and upselling.
Security Officer
St.Moritz
03.2020 - 11.2022
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Checked and verified photo identification prior to granting facility access.
- Completed full building and grounds patrols to spot and investigate concerns.
- Wrote detailed reports of all security breaches and investigations.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Server/cashier
Sweet Green
04.2018 - 02.2020
- Greeted and seated an average of 50 customers per shift with a warm and welcoming demeanor building rapport with clients.
- Accurately memorized daily menu and special items, enabling quick and efficient services to customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Skillyfully prioritized task such as in taking orders,delivering food and processing payments.
Education
High School Diploma -
Liberation Highschool
08.2018
Skills
Costumer service, active listening skills ,
Reservation, Time Management, Problem Resolution, Typing: 50 wpm
Timeline
Reservasionist
Call Center Solutions
08.2022 - 11.2023
Security Officer
St.Moritz
03.2020 - 11.2022
Server/cashier
Sweet Green
04.2018 - 02.2020
High School Diploma -
Liberation Highschool