Customer-focused manager with experience in retail floor operations, team training, and issue resolution. Strong in leadership, organization, and communication, with a focus on smooth daily operations and high service standards.
Overview
2027
2027
years of professional experience
Work History
Manager/Social Media Manager
Plato's Closet
Roseville, California
02.2025 - Current
Oversaw buy-sell-trade floor operations at Plato's Closet retail store, ensuring smooth daily transactions and customer satisfaction.
Developed and delivered training for associates on pricing, merchandising, and customer service standards, enhancing team competency.
Resolved customer concerns with clear communication and steady follow-through.
Executed opening, closing, and shift change functions to uphold operational standards and ensure consistent store performance.
Server
Mel's Diner
Auburn, California
01.2022 - 07.2025
Checked guest satisfaction and addressed requests during dining experience.
Took food and beverage orders with attentive table service.
Collaborated with cooks and hosts to coordinate smooth diner service.
Content Creation Intern
#ICANHELP
Remote
2019 - 2024
Drafted clear posts promoting respectful digital behavior and responsible reporting.
Supported #ICANHELP social media safety campaigns and digital citizenship outreach.
Monitored social channels for messages, comments, and supporter questions.
Organized event materials for presentations, trainings, and awareness sessions.
Education
Associate of Science - Pre-Health Occupations
Sacramento City College
Sacramento, CA
06-2027
High School Diploma -
Colfax High School
Colfax, CA
06-2024
Skills
Social media management
Social media strategy
Content strategy
Customer service
Team collaboration
Problem-solving
Affiliations
Volunteer- UCSF Benioff Children's Hospital: Patient of the year(2023-2025)
Volunteer- UCSF Youth Advisory Council- Member (2021-2024)
Shadow Hours- American River Rehabilitation (Hand Therapist)