Skylar Behne
Oklahoma City
Summary
Flexible Technical Support Engineer with 7 years of experience helping clients maintain smooth operations. Expertise in high availability systems and hyperconverged environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.
Overview
7
7
years of professional experience
Work History
Technical Support Engineer 2, VxRail
Dell Technologies
10.2023 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
- Documented faults and bugs for referral to development staff for use in updates.
- Delivered Tier-3 support and SME input to internal and external customers.
- Performed root cause analysis of reported issues to enact corrections.
- Experienced in a multitude of technologies including Vsphere, VSAN, VLAN, VMware networking, L2 and L3 networking, Linux, Kubernetes, Licensing, and other 3rd party technologies.
Technical Support Analyst
Dell EMC
01.2021 - 10.2023
- IT software, server and hardware support. Data security software support
- Assist customers with troubleshooting and implementation of Wyse system and Dell servers.
- Worked with customer on Data security and troubleshooting Dell Data Security technical problems.
- Helped customer figure out complex technical problems involving servers, server implementation.
- Helped customer fix and set up Data Security software.
- Assisted with setup and troubleshooting of servers. Linux, Windows sever 2016, 2019.
- Assisted with network configuration and troubleshooting.
- Contact : Nathan Walther (800) 456-3355
Pro Support Technician level 1
Dell EMC
06.2019 - 01.2021
- Computer support, IT support, Software support.
- Support consumer and small business hardware and software assets
- Manage company accounts, Work with teams to assist with technology issues.
- Work in multiple positions, such as voice, chat, basic consumers, and sales.
- Shadow in high technical positions, research and learn about technology and IT issues.
Education
Bachelor of Science - Computer Information Systems, Business Administration
Oklahoma Panhandle State University
Goodwell, OK05.2018
Skills
- SAN
- VSAN
- Vsphere
- Cisco Networking
- Python
- Network design and troubleshooting
- Hyperconverged Infrastructure
- Dell Poweredge Server
- Programming, (Javascript,C#,C,Python)
- UNIX
- Logic & Design
- Systems Analysis
- UI/UX
- Database PSQL/SQL
- MS Office
- Cisco Networking
- L2 and L3 layer networking
Timeline
Technical Support Engineer 2, VxRail
Dell Technologies
10.2023 - Current
Technical Support Analyst
Dell EMC
01.2021 - 10.2023
Pro Support Technician level 1
Dell EMC
06.2019 - 01.2021
Bachelor of Science - Computer Information Systems, Business Administration
Oklahoma Panhandle State University