Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort.
Overview
3
3
years of professional experience
Work History
Phlebotomist
St Elizabeth Hospital Medical Center
Edgewood, KY
11.2023 - Current
Performed venipuncture and other blood collection procedures according to established standards.
Maintained a clean, safe, and organized work environment.
Verified patient information prior to specimen collection.
Educated patients on proper blood draw techniques.
Collected specimens from pediatric, adult, geriatric, and special needs patients.
Processed samples accurately and efficiently.
Followed all safety protocols when handling hazardous materials.
Calibrated equipment according to manufacturer specifications.
Ensured compliance with federal regulations governing laboratory procedures.
Adhered to HIPAA guidelines regarding patient privacy.
Provided excellent customer service while interacting with patients.
Assistant General Manager
Skyline Chili
Lawrenceburg, IN
04.2022 - 10.2023
Managed daily operations of the store, including scheduling and supervising staff.
Ensured that customer service standards were met or exceeded at all times.
Developed and implemented effective strategies to maximize sales and profits.
Monitored inventory levels and placed orders for new stock as needed.
Conducted regular performance evaluations for employees to ensure quality standards were maintained.
Identified opportunities for cost savings and operational efficiency improvements.
Resolved customer complaints in a timely manner while maintaining a professional demeanor.
Provided training, guidance, and support to staff members on proper procedures and policies.
Implemented safety protocols to protect both customers and employees from potential hazards.
Maintained accurate records of employee attendance, payroll information, sales figures.
Server
Der Heisse Stein
Lawrenceburg, IN
06.2021 - 03.2022
Provided excellent customer service to ensure satisfaction.
Assisted in training new servers.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Monitored dining room for cleanliness and proper set-up at all times.
Responded efficiently to guest inquiries and complaints in a professional manner.
Ensured that each guest was served courteously, quickly, and efficiently.
Accurately recorded orders on cash register and point-of-sale system.