Skylar Cross
Jacksonville
Summary
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude, with a willingness to take on added responsibilities to meet team goals. I aim to seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Resident Advocate
Quigley House
06.2024 - Current
- Facilitated access to vital health care services for residents by coordinating appointments, transportation, and follow-up care as required.
- Increased resident participation in on-site activities by planning engaging events that fostered a sense of community within the facility.
- Supported successful transitions out of the program by connecting residents with appropriate community resources and services.
- Delivered crisis intervention services when necessary, helping residents cope during difficult times and regain stability.
Addiction Counselor
Daisy Adams Center
07.2022 - 09.2023
- Enhanced patient recovery by developing and implementing tailored treatment plans for each individual.
- Improved client retention rates by providing empathetic support and guidance throughout the recovery process.
- Reduced relapse occurrences by conducting regular follow-ups and reinforcing coping strategies.
- Collaborated with interdisciplinary teams to provide comprehensive care for clients, addressing physical, emotional, and mental health needs.
- Facilitated group therapy sessions, promoting open communication among participants and fostering a supportive environment.
- Educated family members on the nature of addiction and ways they could best support their loved ones during treatment and beyond.
- Coordinated with other healthcare providers to facilitate seamless transitions between levels of care for clients during their recovery journey.
Lead Teacher
The Learning Experience
09.2020 - 04.2022
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Central Services Manager
Mayo Clinic
02.2019 - 07.2020
- Streamlined patient intake process by implementing efficient data collection methods and improving communication between departments.
- Enhanced patient satisfaction by providing timely, accurate information on medical services and insurance coverage.
- Reduced appointment wait times for patients by optimizing the scheduling system and coordinating with healthcare providers.
- Increased accuracy of patient records by diligently reviewing documentation and verifying information with patients and healthcare professionals.
- Maintained strict confidentiality of sensitive patient information while handling medical records and personal documents in accordance with HIPAA guidelines.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
Master of Science - Mental Health Counseling
Jacksonville University
Palm Coast, FL07.2026
Bachelors - Psychology
Keiser University
Fort Lauderdale, FL02.2023
Skills
- Business Development
- Policy Implementation
- Strategic Planning
- Financial Management
- Staff Training and Development
- Schedule Preparation
- Multitasking Abilities
- Goal Setting
- Attention to Detail
- De-Escalation Techniques
- Empathy Display
- Boundary Setting
Certification
First Aid and CPR
DCF 45 Hours
Trauma Informed Approaches to Conflict De-Escalation
Osnium Software Trained
Core Competency Trained
Emergency Preparedness Trained
ADA Trained
Emergency Hotline Trained
Timeline
Resident Advocate
Quigley House
06.2024 - Current
Addiction Counselor
Daisy Adams Center
07.2022 - 09.2023
Lead Teacher
The Learning Experience
09.2020 - 04.2022
Central Services Manager
Mayo Clinic
02.2019 - 07.2020
Master of Science - Mental Health Counseling
Jacksonville University
Bachelors - Psychology
Keiser University
First Aid and CPR
DCF 45 Hours
Trauma Informed Approaches to Conflict De-Escalation
Osnium Software Trained
Core Competency Trained
Emergency Preparedness Trained
ADA Trained
Emergency Hotline Trained
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